Question about Rival 38601 Smart Pot 6-Quart

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Replacement lid for Ultrex

I have a crock pot made by Ultrex. I purchased it on QVC. They tell me that Ultrex is no longer in business. The lid broke and I would like to keep the rest of the crock pot. The lid is 13 long and 10 wide. Is there another model that will fit those measurements. Did another company buy Ultrex?

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  • jdandjh Dec 09, 2007

    phoned QVC they said they could not help me . all i did was lift the lid and the glass shattered. i use this twice a week . lady on phone told me to get a lawyer. ,which i am about to do .. i was told it had a life time warranty ,from you people

  • kharrelson Dec 17, 2007

    It is amazing that you buy a product and the company says they will stand behind the product, but when you have a problem and need them, they will not help. I have the same problem. My lid shattered and on my slow cooker, (Ultrex) and no way of getting it replaced. QVC will not stand by their policy either. What happened to the 55 year warranty? I would like for QVC to honor this agreement and they should be made to replace with something compatible to what we have.

  • mycalcooks Jan 08, 2008

    go to a hardware store like TRUE VALUE and check many crocks have universal lid replacements or check out the yard sales in your area!!!!

    good luck

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1 Answer

Please keep in mind that the brand Ultrex was sold by The Home Shopping Network, not QVC.

Posted on Apr 06, 2008

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