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I replaced the LTO2 drive (wouldn't release caretridges) in the sled with another IBM Ultrium 2 drive, buying the drive from a third party vendor. I am now getting a "Drive 1 Invalid Call Service" message. The unit is out of warranty, so I put $750 on the line for phone support. Quantum said the firmware on the new drive is incompatible with the sled, and I must buy a new sled with drive pre-installed (at $7,500). (The drive shows up in Device Manager as a Dell drive). Do I have any other recourse? Can I somehow update the firmware on the drive I purchased??

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  • nancy_ryback Jul 13, 2009

    Okay, so somehow my title got replaced and this request ended up in the Printers forum! I hope we are on the same page after all!

    I have an ADIC Scalar 24 (about 4 years old) hosted by a Windows 2003 server.

    Thanks for taking a shot at this!




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I need to know the make and model and the operating system that you are using on this unit to see if this would be compatible at all. If you have anything else that may be helpful, please post that too.


Posted on Jul 13, 2009



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