Question about RIM BlackBerry Bold 9000 Smartphone

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Blackberry types wrong two letters on answer, trackpad, a etc.

So I have an issue with my Bold that started randomly appearing.
Whenever I hit the "A" key, it types "uo"
whenever I hit the trackball to select something, it doesn't select it but instead types "hl"
The Green Talk Button, when pressed, types "jk"
The Red End Call Button, when pressed, types "nm"

I am stuck and I don't think this is under warranty

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  • 9 Answers

Try Software. Most likely software problem, water damage would mess it up worse. Try googleing it, and useing blackberry support forums. On my old Windows Mobile phone, the ROM has many of those glitches. Your best bet would be a backup > Soft Reset > Hard Reset > Then check it. If problem persists, Do what i said above about the support forums, they will help you with software to reset keyboard
:) God Bless

Posted on Jul 13, 2009

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Posted on Jan 02, 2017

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SOURCE: answer, hang up, trackpad and a yield two letter combinations

Sounds like your keyboard may have gotten wet. Somebody needs to open your Blackberry and clean it from any corrosion and residue of the liquid. If you want somebody else to do it for you go to Blackberry Repair. If you want to do it yourself, here is an Blackberry 8520 Repair Guide that shows how to repair a Blackberry.

Posted on Jul 05, 2010

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My blackberry scroll pad is not working, and i can't scroll anywhere. i took it to the shop and the man told me it was a hardware problem, i have pop reset it and soft reset it and nothing seems to work. i...


hi Titchypink.
this is all i could find out,hope it helps you out.
Trackpad, trackball, or keyboard not working on a BlackBerry smartphone running BlackBerry OS 7.1 and earlier Article Number: 000029640 First Published: April 26, 2017 Last Modified: April 26, 2017 Type: Support

Environment

  • BlackBerry smartphones running BlackBerry OS version 6 to 7.1
  • BlackBerry smartphones running BlackBerry Device Software 5.0
Back to top ?

Overview

In some situations, a BlackBerry smartphone with a trackpad or trackball may experience issues with sensitivity, latency, or scrolling. Additionally, the BlackBerry smartphone keyboard, or other buttons may be unresponsive.
Back to top ?

Cause

This issue might be caused by one of the following:
  1. The trackball/trackpad sensitivity needs to be adjusted.
  2. Make sure the trackball/trackpad is not affected by a software freeze or an application freezing.
  3. The BlackBerry Device Software is out of date and requires an update to resolve the trackpad, trackball or keyboard issue.
  4. The physical trackpad, trackball or keyboard hardware is malfunctioning.

Back to top ?

Resolution

Resolution for Cause 1
Complete the steps in Article 5447 to ensure the trackball/trackpad sensitivity is correctly.
Resolution for Cause 2
For BlackBerry smartphones running BlackBerry OS version 6 to 7.1 using a trackpad, complete the following:
  1. From the Home screen, select Options.
  2. Select Typing and Language.
  3. Select Trackpad Sensitivity.
  4. Ensure Audible Roll is selected.
  5. Rapidly roll the trackpad up, down, right, and left.
  6. If an audible click is heard while not responding, proceed to Resolution for Cause 4 as this could be a software related problem.
For BlackBerry smartphones running BlackBerry Device Software 5.0 using a trackball, complete the following:
  1. From the Home screen, select Options.
  2. Select Screen/Keyboard.
  3. Ensure Trackball Audible Roll is selected.
  4. Rapidly roll the trackball up, down, right, and left.
  5. If an audible click is heard while not responding, proceed to Resolution 4 as this could be a software related problem.
  6. If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
If an audible click is not heard, the problem may be related to a hardware issue. Please contact the wireless service provider for additional steps.
Resolution for Cause 3
To update BlackBerry Device Software using BlackBerry Desktop Software see, Article 11320.
or
To update the BlackBerry Device Software on the BlackBerry smartphone visit http://www.blackberry.com/update/
Resolution for Cause 4
Use the BlackBerry Virtual Expert diagnostics application. For more information, see Article 35973.if not try this link. blackberry scroll pad is not working Google Search

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Sounds like your keyboard may have gotten wet. Somebody needs to open your Blackberry and clean it from any corrosion and residue of the liquid. If you want somebody else to do it for you go to Blackberry Repair. If you want to do it yourself, here is an Blackberry 8520 Repair Guide that shows how to repair a Blackberry.

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