Question about Kenmore HE2 Plus Front Load Washer

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Model 110.4751. Why is it stuck in the spin cycle and the door is locked and will not open?

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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blueextc3221
  • 15935 Answers

SOURCE: washer is stuck on spin and the door wont open. It is locked.

This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.


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Posted on Sep 11, 2010

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blueextc3221
  • 15935 Answers

SOURCE: Kenmore HE4t washer door will not open,

"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

Posted on Sep 14, 2010

Jahn27
  • 1554 Answers

SOURCE: Washer door gets stuck and

You have to replace the door lock and switch assembly which is part number 131763202. Your machine is made by Frigidaire so check out the procedure here.

Replacing the Door Lock and Switch Assembly on a Frigidaire/Frigidaire-made Front-Load Washing Machine

Posted on Oct 10, 2010

geemarie
  • 876 Answers

SOURCE: During spin cycle, load was

You can attempt to reset the operating system of your washing machine by unplugging it from the outlet and leaving it for a few minutes and then replugging it.

Posted on Dec 28, 2010

KevinWhite
  • 1902 Answers

SOURCE: my front load kenmore washer is stuck on control

Hello & Welcome to FixYa


This is a common issue with washer however; your whirlpool duet washer needs a reset to resolve the control lock problem. Press and hold the DRAIN/SPIN button for 15 seconds to reset the control. Please get back to me if you have any other questions.


Kevin

Posted on Oct 08, 2011

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Carefully peel off part of the door seal from the lip of the door opening near the door lock and switch assembly. Remove enough of the door seal to gain access to the door lock and switch assembly.
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Remove the screws securing the door lock and switch assembly to the front panel. Once the screws are removed, lift the door lock and switch assembly then pull it away from the front panel.
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Take the door lock and switch assembly out of the machine. Disconnect the electrical connections then connect it to the new door lock and switch assembly.
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Put the new door lock and switch assembly back into position in the front panel and secure it with the securing screws.

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