Question about Canon MX310 Office All-In-One Printer

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Can't scan to my macbook air

I have an all in one scanner printer hp1355 and need to scan something, but it doesn't recognise the device!

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You will have to install the drivers online, or install it through the CD that came with the printer.

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Go to the applications folder in your mac. Then select "Image Capture" from there take the images you wish to scan and lay them on the scanner. Make sure its turned on and then press scan on the image capture screen.

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make and model????? if you can print to the device the pc should recognise the scanner. if not unplug usb (if that is your connection ) and replug in. the plug and play feature in windows should recognise it and the driver should be installed. you may need the manufacturers own software to be able to scan.

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I don't know how to scan a photo into my MacBook.


Hopefully your scanner is being "found" by the MacBook - if it is, then you don't need any special software - just open the Preview application - go to the File menu and drop your cursor down to "Import from Scanner" -
You should see your scanner listed - if you do, just click on it ...
If you don't, then you either need a newer version of Preview (not sure when scanning was implemented in Preview) which means a newer Operating System, but that's not likely if you have a MacBook ... or you need to get the scanner installed correctly ... which means go to hp.com and get the full package of software for your particular model - highly recommended to go to hp.com and not use the disc that may be in the printer's box ... so you have the newest version ...

If you can print, you should be able to scan just by doing the simple steps outlined above ..

Hope this helps!

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Def sounds like a driver error, do you get a yellow mark next to your printer driver or is it ok?

You could try & see if there is a more recent driver from epsons website

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Hi there,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks! 
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Hi

Pls check for updated driver for scanner on support.epson.com, because i believe that this printer doesn't have a wireless scanner server so the scanner will not work wirelessly.

Hope this helps

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