Question about Creative Labs Zen Touch MP3 Player

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Creative zen touch (DAP-HDDD14)

The player has frozen. I believe I can reset it, but I cannot locate the reset button. Please help

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Posted on Jan 28, 2008


There is a liitle hole down one side of your player. Put a straightened paper clip into it and it will reset.

Posted on Nov 19, 2007


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Posted on Jan 02, 2017

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Dont have my creative zen touch model no: dap-hd0014 installation disk, how can i link my zen to my computer without disk ?

If you need to install the drivers for your Zen MP3 player you can go to and download what you need. The very first driver listed includes support for the Zen Touch, so all you need to do is download that driver, open it, and follow the install instructions.

Mar 03, 2011 | Creative Labs Zen Touch MP3 Player

1 Answer

I do not have a User's Guide for my Zen Player Model DAP-HDOO14 and I want to know how to download from ITunes. Can I call and talk with a person?
you might find that site helpful you can download your manual there...

May 28, 2010 | Creative Labs Zen Touch MP3 Player

1 Answer


There is a reset button I believe it is under you power button. Get a needle and put it in there. It will turn off your mp3 player, but you don't loose anything.

Nov 07, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

What does the Creative Zen reset button do?

I won't delete them. It should just turn your player off and then it will work just fine once you turn it on again.
Though I suppose I should mention that I found this thread because I'm looking to find how the reset button works... because I just used mine when my player was seriously jacked up and now it won't even turn on at all. But not to scare you, you shouldn't have that problem (and if you do your player's beyond saving anyways).

Jul 14, 2009 | Creative Labs Zen Touch MP3 Player

2 Answers

My creative zen plus is stuck on play but no music, no other buttons work and I cannot shut it down.

ZEN V Plus

  1. Turn off your player (if possible).

  2. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

  3. Power on the player.

  4. The reset hole for the ZEN V / V Plus is located on the left side with the player facing up.

Mar 25, 2009 | Creative Labs ZEN V Plus MP3 Player

2 Answers


There is a small pin hole reset button, you will need a small pin to push the button on the inside, hold the button for about 20 seconds.

Dec 29, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

My creative zen is frozen

Did you try the reset button on the side under the on/off slider?

Jul 12, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Frozen Zen Touch

I would try a firmware update, if you have a PC running windows xp or vista, check out this link for a firmware download. If this doesn't work, i would consider investing in a new mp3 player, because of course you probably could contact the "Creative" company and get then to fix it, but it'd probably cost about as much as buying a new one....not worth it....the new 80gb zune is very nice...or you could go for another zen product. or ipod...

Jun 27, 2008 | Creative Labs Zen Touch MP3 Player

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