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Amazon.cahttps://www.amazon.ca > ...
2pc Set Serger Knife Overlock Blade - Upper and Lower - Brother 925D 929D ... Return policy: Eligible for Return, Refund or Replacement within 30 days of ...
With lack of model number provided, Generic Videos below.
Since your sewing machine is new, you should be able to return it to Amazon or the individual seller through Amazon for a refund and a replacement with a new sewing machine which works properly.
Or, you can contact the seller to find out if he / she will pay for the sewing machine repair made by an authorized Singer sewing machine repair business in your area. If the seller agrees, then, locate an authorized Singer repair business near where you reside, take the machine there, have it repaired, and present the seller with the repair bill.
Make sure you keep copies of all your messages between you and the Amazon seller, in case you have to call Amazon into the process.
Otherwise, you can probably take your machine to a sewing repair shop and ask if they have a pedal that will work on your machine. They need to check the plug on your machine to make sure what they have will connect.
You'll probably need to purchase another of the same pattern. Size won't matter as long as the package contains the instructions you need to put the garment together.
You will have to go to a professional who is keen on sewing machines to better assist you. Or you can purchase the item online. try going to amazon.com they have everything they are a very good website.
If you bought through paypal which is part of EBay you should find if the product has been misold i.e.supplied not fit for purpose such as incorrect voltage for your country then a refund should be in order.the next stage is to email bay's resolution centre who will then start the ball rolling.however there usually is a period of time that has to elapse after the purchase date before you can begin this process.don't ask me why, one of those silly eBay rules.there is a guy who sells a similar product on eBay who is famous for his books on juicing and it is 240volt system.other option is to buy a step down transformer to enable this USA product to work without burning it out.
Puckering can be from a number of different sources. The wrong needle/thread combo for the fabric. Poorly adjusted presser on the "feet"... too aggressive feed dogs.... It's hard to say without playing with the machine.
As to the company.... I would threaten to return it and demand a refund. It's amazing how fast they get a repair guy out there. Especially if it is under warranty.
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