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Troubleshooting of a sound card

A customer has complained about a problem in playing a music file.Hetells that the computer seemed to run the file,but no sound was produced,even though it worked properly yesterday.Although you don't know it first,the problem is that the sound card's expansion slot has failed because of a broken circuit.Describe the steps you will perform,in proper order,to determine that this is the cause of the problem.Also discuss how you will resolve the problem.

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Re: troubleshooting of a sound card

Firstly check the slot with another sound card to determine
if its the card.

second if its the card then replace it

third if its not the card try another pci slot on the board

if its the pci slot thats gone you are better to get a usb sound card or replace the mother board.

as you will chase the broken circuit for ever and its more practical to replace the mother board.

hope this helps

Posted on Nov 16, 2007

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Windows media player won't work

Which operating system ? Which version of Media player ?
Though designed with Windows 7 in mind, Windows Media Player 11 (WMP 11) is fully compatible with Windows XP.

The trick is knowing which version of WMP 11 to download.
Different versions of the software exist not only for Windows 7, Vista, and XP, but also for both 32-bit and 64-bit Windows XP.

Additionally, WMP 11 is only compatible with XP if it is using Service Pack 2 or Service Pack 3. Before downloading the appropriate installation file, you will need to verify which version your system requires.

Open the "Start" menu.
Open "My Computer."

Click "Help", then select "About Windows."
This will display a window with system information.

Find the listing that specifies your Service Pack. If you are operating without Service Pack 2 or 3, you will need to install one (see Resources).

Open the "Start" menu and click "Run." Within the text field, type "winmsd.exe."

Click "OK." Select "System Summary."
Find the heading labeled "Item."

Under this heading should be the word "Processor."
The value associated with "Processor" will determine which version of Windows XP you are running.

If the value begins with "x86," you are running a 32-bit version.
If it begins with "ia64" or "AMD64," then you are running a 64-bit version.

Download the Windows Media Player installation file that matches your version of Windows (see Below).

Open the file once it has finished downloading.
This will launch the installation wizard.

Follow the onscreen instructions to install WMP 11.
The program should now run normally.
How to Fix Windows Media Center

Windows Media Center is the home entertainment hub on a Windows computer.
With Media Center, you can play live television, songs, DVDs and slideshows.

It is preinstalled on Windows XP Media Center Edition, Windows Vista Home Premium/Ultimate Edition and Windows 7 Home Premium, Professional, Enterprise and Ultimate editions.

From time to time, users run into issues trying to play audio or video files, or with an extender connected to Media Center.

Extenders are devices that allow you to "extend" the Media Center onto a TV screen or larger display.

The Xbox 360 gaming console is an example of an extender.
Launch Windows Media Center from your computer's Start menu.

Scroll down to "Music" on the Media Center home screen.
Select "Music library."

If you find an empty folder under "Music Library," navigate to the folder on your hard drive that stores your music file and add it to Media Center's library.

If the problem isn't an empty folder, look at the file extension on the music file that won't play. Media Center can't play files with unknown or incompatible extensions.

If you find a questionable extension, skip that file. Click once on another file with a different extension, one you know is compatible with Media Center, and then click "Open" to test if you can play that one.

Media Center will play MP3, CDA, WAV and other music file formats.
Open Windows Media Player from the Start menu if you receive a codec error while trying to play either audio or video files.

If you open the file in Media Player, the codec will download automatically.
You should then be able to play the file in Media Center.

Troubleshoot your firewall settings if a Media Center extender doesn't work.
You'll have a problem using an extender if Windows Firewall blocks it.

Go to "Control Panel" from the Start menu and double-click on "Windows Firewall."
Click on "Allow a program or feature through Windows Firewall."

Click to check "Media Center Extenders."
Click on "Apply."

Check external speaker cables to make sure they're connected if you can't hear any sound. Check the computer's volume settings by clicking on the "VOL+" icon at the bottom right corner of the main Media Center screen to make sure the volume is not turned off or down too low.

You may need to reconfigure your speakers if you're having volume or sound issues.
Scroll down to "Tasks" in the Media Center home screen and select "Settings."

Click on "General" and select "Windows Media Center Setup."
Click on "Set Up Your Speakers."

Follow the on-screen prompts to reconfigure your speakers.

Dec 01, 2013 | Gateway ONE GZ7108 All-in-One Desktop PC

1 Answer

I cannot play music

There are several possible causes for this. Can you hear sound when your computer starts up or shuts down? If so, we can eliminate the sound card being faulty. What music application are you using? If it's a different music type than a .wav or .mp3 file, some applications encounter problems when trying to play various files. I suggest Media Monkey or iTunes. If either of these do not help, I would suggest checking the troubleshooting section of the manufacturer's website.
Thank you for using FixYa!

May 09, 2011 | PC Desktops

1 Answer

0xC00D11BA: Cannot play the file

Your sound device is in use by another program. Quit other programs that may be using your sound device, and then try to play the file again.
Your sound device is not functioning properly. To troubleshoot the problem, see the Sound Troubleshooter in Windows Help or refer to your sound device's documentation.
You do not have a sound device installed on your computer. Install a sound device, and then try to play the file again.


Jul 29, 2010 | Microsoft PC Desktops

1 Answer

Sound from my Gateway suddenly ''tinny''.

Yes that is the way to go unless you want to buy a sound card and stick it in an open slot if you have one.

Jan 17, 2009 | PC Desktops

1 Answer

Sound Problem

Get the drivers installed for your sound card and your motherboard.This will fix the problem


2 Answers

Audio CD sound Prob

Various conditions may cause this problem. To troubleshoot, check the following:Microsoft Volume Control or your mixer program mute options and volume sliders. 
Connect headphones to the stereo phone jack on your CD-ROM drive’s front panel; adjust the volume control settings on the drive. If there is sound from your headphones, check the CD audio cable connection from the CD-ROM drive to the audio card. 
Ensure the speakers are properly connected to the audio card’s output connector. 
Joystick port is not working 
To troubleshoot, check the following:
The audio card joystick port conflicts with another joystick port in the system. Disable the audio card joystick port, and use the system’s joystick port. 
The joystick drivers, MSJSTICK.DRV and VJOYD.VXD, may not be installed. Uninstall the joystick, then reinstall to load the drivers. The drivers should come with the driver CD or floppy diskette with your sound card.
Computer hangs or restarts during installation
A hardware conflict may cause the computer to hang or restart during the installation procedure. Check the following to resolve the conflict:
A hardware conflict with another device in your system. 
Previously installed sound card hardware or software needs to be removed. 
The audio card is not seated in the slot properly. 
PCI bus mastering devices may be interfering with the operation of the audio card. Temporarily remove non-essential PCI bus mastering devices.
Resolving hardware conflicts
Hardware conflicts occur when two or more devices contend for the same resources. Conflicts between your audio card and another device may occur regarding the I/O address, IRQ line, or DMA channel:
Right-click the My Computer icon on your desktop, and select Properties. The System Properties dialog appears. 
Click the Device Manager tab. In the Device Manager, a plus sign(+) represents an expandable list of items. A minus sign (-) represents an expanded list. A circled exclamation mark denotes a conflict. 
Double-click Sound, video, game controllers. A list of multimedia devices appears. 
Select your audio card. 
Choose the Propertis button. 
Click the Resources tab. 
Uncheck the Use automatic settings option. 
Change "Settings based on:" if alternate settings are available. 
Determine the conflict by reviewing the "Conflicting device list".
Select the conflicting item in the "Resource Settings" list. 
Click the Change Settings button. 
Use the mouse to select a new setting. 
Select OK to close each of the properties windows, and restart your computer.
Audio card is not automatically detected
To manually configure your audio card for Windows 95/98:
Click "Start" on the taskbar, and select Settings from the Start menu. 
Select Control Panel. The Control Panel group appears. 
Double-click the Add New Hardware icon. The Add New Hardware Wizard dialog appears. 
Select Next to continue. 
Choose Yes to have Windows search for new hardware, then select Next 
Select Next to continue. 
Select Finish, and follow the prompts to complete the new hardware installation.
CD does not automatically run when you insert it in the drive
To enable the "Audio insert notification" feature:
Right-click the My Computer icon on your desktop, and select Properties. The System Properties dialog appears. 
Click the Device Manager tab. A list of devices appears. 
Double-click CD-ROM, and select your CD-ROM drive. 
Choose the Properties button. The CD-ROM drive properties dialog appears. 
Choose the Settings tab. 
Click the "Auto insert notification" option to enable. 
Select OK until all Properties dialogs are closed, and restart Windows for the changes to take effect.
No sound is heard from speakers
Verify the following:
Check the Microsoft Volume Control or the Audio Mixer Program mute options and volume sliders. 
Ensure the speakers are properly connected to the audio card’s output connector. 
Check the volume control and power connection of the speakers, if they are amplified. (Refer to the speakers documentation for detailed information). 
Ensure a hardware conflict does not exist between your audio card and another device in your system. 
PCI bus mastering devices may be interfering with the operation of the audio card. Temporarily remove non-essential PCI bus mastering devices. If the device is a display card, upgrade the display card drivers, or set the card to the default Windows VGA mode.
If you are experiencing no sound only during audio CD playback, see "No sound is heard from audio (music) CDs" above.

Static sounds are heard in wave files
Check to see if the static sounds are heard in all wave files. If the difficulty occurs only with certain games, refer to the software manufacturer’s documentation. To troubleshoot static sounds heard in all wave files:
Try different resource settings for the audio card, or set the card to use low DMA. 
Move the audio card to another PCI slot. Feedback from the power supply or another device may be responsible.

Oct 19, 2008 | PC Desktops

1 Answer

Waves not playing yet mp3s do.

Nopes. What seems to be was a suspended application installation (probably you or somebody qho used your computer just before it happenned). You can try System Restore. It should roll back that kind of file extension change. Hope it helps, good luck.
Solution #2: You can do as well if the system restore does not work to reasign the software that is going to open that file extension (so far I know the change has been made to MP3, WAV, MIDI.). That you can do it by opening my computer, then go to "TOOLS", inside of it go to "FOLDER OPTIONS", then choose the tab "FILE TYPES". There, scroll down until you see the extension "MP3" and place your mouse arrow on it. Now below it you are going to see two choices that you can click on, click on "CHANGE" and choose your favorite program. Again, I hope it helps...

Aug 11, 2008 | Dell Dimension 5100 (D51L1) PC Desktop

1 Answer

When playing Music files from Encarta 2006 deluxe, they play at ( at least) triple speed. Film clips, and music files from their Kids Encyclopaedia work fine. I have a DELL dimesion 5150,with sigma tel...

Check the setting of the media player that you are using

Select View > Enhancement > Play speed settings.

just try to find option "Play speed setting"

Let me know if this work..

Jul 21, 2008 | PC Desktops

1 Answer

Sound card wont play root media files

Hi Hughdog
well, Biostar mobos are know for a lot issues, but depending too, on the OS, windows XP I presume, go on safe mode, and uninstall all audio drivers, and disable on the BIOS audio. then start the PC, and install the audio card. or if is a internal audio reenable again, redetec the drivers, and install them according to the CD and drivers. you should see the play device now and play music correctly.
good luck

Nov 19, 2007 | PC Desktops

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