Question about HP Compaq 6720t PC Notebook

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My HP compaq 6710s does not read DVDs what can i do?

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Sorry to hear about your Compaq 6710 DVD problems.
Ok, you say it does not read any DVD's.
How about CD's and does the unit Burn OK.?
I would try and good cleaning first, before getting too far gone into needless repairs.
Have you tried to reinstall the drivers for the DVD. ?
Look at you device manager and see if you have any flags.
If you have had any kind of VIRUS problems or data lose, you may consider reloading the software and drivers.
If all else fails, most Compag and HP drive are the same bootstraps. and may work as test units.
If you know someone with a extra DVD drive or has a unit laying around you can pull and DVD drive from.
If the cleaning kit does not do the trick, reload the drivers and software.
Before replacing the DVD drive, go on the HP web site and update the drivers for that drive.
Also you may want to update your BIOS settings while their.!

If that does not work for you replace the DVD drive.

Hope this information has helped you.

Readers, Please rate you technician's
John Ray

Posted on Jul 13, 2009


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