Question about IBM Infoprint 1352 Laser Printer

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32 UNsupported Print Cartridge

I turned on my 1352 today and this is what is displayed during the self test. The cart is the Original. Any idea how to fix?

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Re: 32 UNsupported Print Cartridge

This error means the incorrect toner is installed. Most toners for similar printers will fit, but they have a chip on them to make it so it only works with certain models. Please make sure this is the right toner for the model printer. If it is and you still receive the error, you should try to return it to the place you purchased it from, as it is defective.

Posted on Jul 24, 2009

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Error 32 - Unsupported Print Cartridge - Replaced all 4 toner carts and stil getting the error. Could a bad (siezed up) toner cart have caused one (or more) of the rollers in the front cover to shift out...

It looks like having bad (refill??)cartridges. Try original ones. The rollers are there to push the cartridge forwart in the machine on a timed moment to transfer the toner to the belt.

Oct 19, 2010 | Lexmark C720 Laser Printer

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Dell m5200 printer shows 32 unsupported print cart

hi there !

-try the old cartridge or a new cartridge and check if you will get the same message
-if you have the same error message it is a problem with the printer; if you the error disappears it is a problem with the cartridge; contact your manufacturer for a replacement cartridge

Oct 23, 2009 | Dell Printers & Copiers

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Hello! My Lexmark X2350 today said me: "Unsupported cartridge Install a correct print cartridge." Yesterday it printed very well... but today((( What I must do now? help me !

Follow the steps on how to correct the error from this Lexmark link:

copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.

May 11, 2009 | Lexmark X2470 All-In-One InkJet Printer

1 Answer

Print cartridge missing

Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.

Next, try this printer self-test by following the steps given below:

1. Please turn OFF the printer.
2. Press and hold the "Color copy" button.
3. Now, turn ON the printer.
4. Once you see "0" on the display, release the "Color copy" button.
5. Press the Up arrow button until "2"appears on the display.
6. Press the "Black copy" button to start the self test. Once the page has printed, the printer will stop printing.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let me know.

If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

Apr 13, 2009 | Lexmark X2650 All-In-One InkJet Printer

1 Answer

Color Cartridge Missing

Please follow the steps given below:
1 Turn the printer/All-In-One off and unplug the power cable from the outlet.
2 Open the printer/All-In-One lid so that the cartridge carrier can be accessed.
3 Remove the print cartridges.
4 Using a dry, clean cloth wipe the carrier contacts gently from top to bottom.
5 Repeat Step 4 for the other cartridge slot (if applicable).
6 Reinsert the cartridges, slide the cartridge carrier to its original position, and close the printer/All-In-One lid.
7 Plug the printer/All-In-One back into the power outlet and turn it back on.

Next, try to perform a Self test:

1 Press the Copy button on the operator panel once (this button is located under Mode).
2 Press the Options button ten times until Maintenance appears on the display.
3 Press the left arrow button (-) once. The display should now read Self Test Page.
4 Press Select. The printer will print a hardware test page.

Apr 04, 2009 | Lexmark X6170 All-In-One InkJet Printer

5 Answers

Printer reads out "Print Cartridge problem (Tri Color) Refer to device documentation to trouble shoot" I purchased this HP Officejet J4550 All-in-one unit new and haven't made any color pictures with it....

I discovered on mine, exact same problem, I opened the tray, removed the cartridge, and forced it back in hard and fast. It didn't work the first 12 times but after that, it got a solid connection and it worked. Works fine now. Anyway that's the problem and the problem isn't the cartridge (genuine hp cart here). The problem is on the printer side, the pins that hit the cartridge. Anyway get rough with it, slam it in and out, close the tray, if it doesn't work within 5 seconds, open the tray and do it again. It WILL work.

Mar 10, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Black Horizontal lines


Horizontal white lines usually indicate the ink cartridge is running out of ink or has some clogged ink nozzles. Try the following steps:
  1. Some of the ink cartridge ink nozzles may be clogged with dry ink. Use the ink cartridge cleaning service to try to clear them. Follow the steps below:
    1. check if there is plain white paper in the Input tray.
    2. Press Setup .
    3. Press < or >to select Tools and then press OK .
    4. Press < or > to select Clean Print Cartridge and then press OK . The unit prints a test page.
    5. Examine the test page. If the print quality of the page is good, stop here. If the print quality appears to be getting better, run the Clean Print Cartridge utility again
  2. If the self test appears better, Increase the copy quality setting (Normal or Best) and try copying again. If the quality is still poor, continue to the next step.
  3. If the quality is still poor, one or more of the cartridges may be low on ink or empty. Follow the steps below to check the ink levels.
    1. Open HP Solution Center .
    2. Click Settings .
    3. Click Print Settings .
    4. Click Printer Toolbox .
    5. Click the Estimated Ink Levels tab.
    6. Replace any ink cartridge that is low on ink.
  4. If the ink levels are not low, clean the cartridge face and electrical contacts at the back of the print carriage.
    1. Open the front of the unit to access the ink cartridges.
    2. After the ink cartridges are at the center, unplug the power cord from the back of the unit, and remove the ink cartridges. The power cord must be removed to ensure that the unit is not damaged during the cleaning process.
    3. Clean the cross-hatched area of the ink cartridge with a soft clean cloth that is slightly dampened with clean water to remove any build up. Avoid cleaning the ink cartridge nozzle plate. Cleaning this area can force foreign matter into the ink nozzles and plug them
    4. With a soft lint free cloth slightly dampened with clean water, clean the copper-colored contacts on the back of the ink cartridges.
    5. Allow the cartridges to dry before reinserting them.
    6. Close the unit, and plug the power cord back in.
    7. Print a self-test page to check the results. Follow the steps below to print a self-test page.
      1. Press Setup .
      2. Press <or > until Print Report displays and then press OK .
      3. Press < or > until Self-Test Report displays and then press OK . The self-test report prints.
    8. If the problem is not corrected by cleaning the ink cartridges, replace the ink cartridge(s).
- hope it will help to resolve you problem...

Jul 14, 2008 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

First, wouldn't print black, now won't print magenta- all new cartridges!

Unplug machinepowercord. Open printer and take all carts out. Plug in power. Machine demands carts. Put new one in: Replace with original ink carts!. When asked push 1 (yes New cart). If you have used thirdparty carts, there could be a prob due to construticon or ink quality. In case there is no bk after 3x cleaning cycles anymore, the head is clogged: This happens because the filter in front of the nozzels is clogged by pigmented ink. DO USE ONLY DYE INK for all types of brother inkjet machines!!!

Sep 24, 2007 | Brother MFC 420CN All-In-One InkJet...

2 Answers

Inputting new ink cartridges

Error 1102 means cart error. Try cleaning the copper contacts on the cart and the contacts in the printer also. If still fails, then put old carts and check if u still get same error. If u dont get the error then there is a problem with the cart itself. But if you have bought a refilled cart then the print heads on the carts are bad. Needs replacement.

Sep 19, 2007 | Lexmark P4350 All-In-One InkJet Printer

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