Question about Whirlpool GC5SHEXNS Side by Side Refrigerator

2 Answers

Whirlpool refrigerator not cooling & foodstuff getting sopiled

Dear Sir,
I have been a fan of Whirlpool few years back when I first purchased an Air conditioner & then I purchased a Washing machine & then a double door 340L refrigerator. Keeping in view the Service provided by Whirlpool during the years of use, I had recommended Whirlpool to a number of friends of mine.

This year I had called for a service engineer for service of my AC & washing machine and my Refrigerator for the cooling problem we were facing.

This time I am facing a problem in such a way that it has changed my perception of the Whirlpool Products & I will have to think twice before purchasing the products of Whirlpool.

Reasons for this –
1) We were facing problem of cooling in the refrigerator & water dripping inside the fridge & some boxes to be replaced. I had called for the Service engineer for checking & correcting the problem in the month of April, 29th. The engineer visited on 30th April, corrected the problem of dripping (which was not corrected in actual & is still the same) & asked to kept the fridge outside the Kitchen (which is 15 X 10 feet size). The service charges for the same were paid as Rs.395/- as service charges & Rs.2200/- for the peripherals. We were happy that the problem must be over. We kept the fridge outside the kitchen same but the problem was still the same. – Call reference No. GB0409010843 Dt. 29.04.2009
2) We called in for the Service engineer again on 15.05.2009 & gave him again the description of the problem. He again tried something & later told us that another engineer would be visiting again. – Call reference No. GB0509005155 dated 15.05.2009.
3) When nobody turned up for a few days I called upon the customer care again around 22nd or 23rd (I don’t remember the date as I was not provided with the Call reference No.) & I was told that they are having the problem unresolved in their systems too & very soon engineer Mr. Zafar Khan would be visiting.
4) Mr. Zafar Khan visited around 26th or 27th of May, carried out checkup & told me that as the climate was not very hot during that time (due to the rains during that period) he would be visiting as the climate becomes more hot & gave me his mobile No. as well. We waited for him for the next week but when he didn’t turn up we tried his mobile. One day he didn’t picked up his phone & now we are getting message that the mobile is switched off.
5) On 8th June 2009 14:15 pm, when I called up the customer care again, to my surprise, I was told that why have I not spoken to the customer care about all this & that I need to pay the Service charges again for the new visit. When I told him that the problem is still unresolved & why should I pay the Service charges for the same problem again & when I narrated him the entire sequence of the events, he told me that he shall be arranging a callback from a senior person.
6) On 8th June 2009 17:15 pm, I received a call from the Senior person who after listening to the problems I am facing, said that he would give me a call back soon, who didn’t call me thereafter.

I am not able to understand that why the problem is not getting rectified. Is it that the Whirlpool is interested in making money in after sales service only & not in the customer satisfaction. I have no hitch in paying service charges but the why should I re-pay the Service charges for the problem which has not been cured as yet.

We are facing problem of cooling in such a way that all the things kept inside the fridge gets spoiled. Even the milk gets contaminated overnight.

I’m having another refrigerator 175 litres of LG which is 5 years older than this one, but performing in a better way. Please guide me, should I change my perception about the Whirlpool products.

Today again I have called up Customer care with Call Ref. GB 0709004116 dated 13.07.2009 to Ms. Jasmine for engineer visit. She has again given a me assurance that the problem shall be resolved by today itself & assured me a call back from a senior person. I have no choice but to believe her in anticipation, but I have lost all my trust towards Whirlpool appliances.

Please help me to change my mindset.



Regards


(Bhupendra Singh Pundir)


Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 13 Answers

This fridge could be having less gas in the system,so it's partially cooling causing the condenses to drip inside the fridge,

You may need to contact the service engineer to top up freon gas,to the required gas charge normally written on fridge name plate, for the boxes you may also need to visit the supplier.hope it works for you

Posted on May 18, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Whirlpool Master
  • 3,740 Answers

Go to this link... http://www.whirlpool.com/custserv/email_form.jsp

Then copy and paste your above complaint there. Someone from Whirlpool should respond to you.

Kelly

Posted on Mar 23, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Whirlpool refrigerator #ER2CHMXPL02 I think I have two separate problems. 1st one is a water leak that fills the bottom bins daily! The freezer does not seem to be defrosting, everything in there looks...


Could be that the freezer is too full with foodstuff and there is no air circulation, therefor, some places in the freezer build ice. The defroster is working and melting the ice that drips to the bottom bins.
I suggest you remove everything from the freezer. unplug the frigde. Let all ice build ups melt. Remove ice from the foodstuff and put back in. Make sure that vents in the freezer and fridge are not blocked.

Oct 18, 2013 | Whirlpool 21.0 cu. ft. Top Freezer...

1 Answer

Fridge section not cooling enough but freezer OK


Is the fan blowing in the freezer section? Also, check to see if you have airflow thru the damper (vent) in the frig section.

Mar 31, 2012 | GE GSL25JFPBS Side by Side Refrigerator

1 Answer

My whirlpool side by side is getting warmer. Freezer was up to 45 F yesterday, today 55 F, Refrigerator getting warmer too. Fan on freezer and refrigerator vents blowing, but isn't that cool. What's...


check and clean the condenser coil under the ref , remove the back to the ref if the compressor is real hot you need to put a fan behind the ref for a couple of hours until the compressor cools down then plug it back in.

Nov 21, 2010 | Whirlpool Gold White-on-White 21.9 cu. ft....

1 Answer

Frig cools works great all day then trips the gfci


Hi Sturkle;
Does this happen say- every 6-8hrs? If so you may find the defrost element has a short, or defrost timer is faulty. Defrost element is located in the freezer compartment, Time located an back of fridge.. Use a qualified person when playing with electrics...Cheers

Mar 29, 2010 | Whirlpool ET8GHMXLQ / ET8GHMXLT Top...

1 Answer

Refrigerator and freezer not cooling


Hi, If the lights are dimming, the compressor is drawing to many amps when trying to start. If the refrigerator is under 5 years old, I would check into the warranty. If it is over 5 years, You will be better off to get a new refrigerator.

I hope this gives you an idea on what is happening.

Vic

Jun 27, 2009 | Whirlpool 25.2 cu. ft. Side-by-Side...

1 Answer

Whirlpool model#ed25texhw03 will not keep cool both side stopped getting cool clean coil front and back fan still blowing what may be problem


This could be a problem with the compressor.

When a compressor won't start and “clicks,” this indicates it (the compressor) is locked up and cannot start so it clicks off on an overload thermal (temperature) protector. If the compressor only runs for a short time then clicks off it is likely drawing too much amperage, overheating and cutting off on the overload protector. Nothing other than replacement can be done with a compressor that is locked up or drawing too much amperage as it is a problem with the internal components of the compressor.

It is absolutely crucial that the condenser coils are clean and the condenser fan motor, if there is one, operates properly or the compressor will overheat and go off on the overload protector. This handy condenser brush makes cleaning your refrigerator condenser coils a snap.

The compressor can be replaced but this is very expensive ($400- $500 parts & labor) due to the fact that the refrigerant needs to be reclaimed from the system and the compressor refrigerant lines unsoldered, new lines soldered on and new refrigerant charged into the system. This is something only a trained and licensed repair person can do. Compressors are part of the "sealed refrigerant system", many manufacturers warranty the components of this system for an extended period of time, usually 5 years from the purchase date.


Go here for: Whirlpool-Refrigerator-Parts


RepairClinic.com

appliance parts, help & more

May 08, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Freezer / Refrigerator not cooling


When the fans are running the compressor should also be running. If the compressor is hot but not running you have a compressor problem. If the compressor is running check for frost on back wall of the freezer compartment which would indicate a defrost system problem. At five years old have you cleaned the condenser where the heat is transferred to the outside air in the room?

Nov 19, 2008 | Whirlpool ED5FHEXMQ Side by Side...

1 Answer

Not cooling at all


check for compressor running there were alot of start devices going bad a few years ago on whirlpool built units check that

Apr 14, 2008 | Kenmore 18.3 cu. ft. Top Freezer...

Not finding what you are looking for?
Whirlpool GC5SHEXNS Side by Side Refrigerator Logo

331 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4654 Answers

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Steve

Level 3 Expert

3287 Answers

Are you a Whirlpool Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...