Question about Creative Labs Zen Touch MP3 Player

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Heya Guys,

Im having a major problem at the moment with my zen touch and its driving me insane. Ok so here is what I have done so far...

After not having used the Zen for a while I decided its was time to load some songs on to it and give it a listen. So I loaded the instillation disc on my new laptop which has Vista and even after many problems doing that I succeeded then...instead of using media source I wanted to use wmp which i think is wmp11 the latest one and this did not detect the player so i went to the creative site and downloaded the lastest firmware for my zen. I then ran the firmware program and this cleared everything etc etc. FOR SOME REASON my Zen is now in recovery mode listing whether i wish to

1. clean up
2.format all
3.reload firmware

AND WONT TURN OFF!! argggg!!

I hope this isnt the end of my zen and what am i able to do to get it running again on my laptop with vista and wmp11?? If someone knows the answer that would be super dooper awesome.


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  • Anonymous Feb 24, 2008

    The electricity went off while my zen v plus was plugged into the computer. When the electricity came back on, my mp3 player was in recovery mode. How do I fix it?



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There is a small hole on the side that you stick a pin in to reset

Posted on Dec 07, 2007


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For more detailed instructions on how to troubleshoot your Zen, click here

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