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I'm not getting any sound out. I've reinstalled the turtle beach driver, have the USB connection in properly and the green connection as well, but nothing when I use the turtle beach diagnostic.

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Please reinstall your operating system once again..

Posted on Jul 13, 2009

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My turtle beach X11 has been playing up for a few hours i could only hear through one ear cup i started to freak out and then even worse the other ear cup kept playing only every ten seconds and also this...


To test the headset, connect it to your PC and listen to some music. Use the green plug and USB. If both speakers work and it sounds fine, then there's nothing wrong with the headset.
Why don't you contact Turtle Beach directly for help?

Jul 27, 2010 | Voyetra Turtle Beach Turtle Beach Ear...

1 Answer

I can only hear out of on side of my turtle beach headset


Connect the headset to your PC and listen to some music (green plug & USB). If the sound plays out of both ears, then the headset is fine.
Why don't you contact Turtle Beach directly for help?

Jul 10, 2010 | Voyetra Turtle Beach Ear Force X1 Headset

2 Answers

My turtle beach only plays sound from one ear, its the XLC by the way


Plug in the green and USB jacks to your PC and listen to some music. If both speakers work, then there's nothing wrong with the headset. Contact TB directly if you need help finding out what's wrong with your setup.

May 01, 2010 | Voyetra Turtle Beach Turtle Beach Ear...

1 Answer

My turtle beach problem is that i hear no sound at all i cant hear chatting or the game audio


With the X1 plugged in, look at the white volume control box (on the main cable about a foot down from the headset). Is the LED on that box lit up green or red? If yes, then it's got power. If not, then the headset is defective and you should contact Turtle Beach about it. support@turtlebeach.com.
If the light is lit, then you might want to try testing the X1 with an iPod or other portable music player that has a 1/8" (3.5mm) headphone jack.
- Plug the X1 USB plug into a USB port on a PC, Xbox or whatever. - Plug the X1 green plug into the headphone jack on your player. - Turn the volume up about 1/2 way on the player and on the X1. - Play a track on the player.
Do you hear sound? If so, your X1 is OK, but you may need to adjust settings on your Xbox. If not, then you have a problem with the X1 and you should contact Turtle Beach about getting it replaced or fixed. support@turtlebeach.com.

Jan 11, 2010 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

My turtle beach x1 stopped working


What happens if you try your X1 on a PC instead of on your Xbox? That's a good test of the mic... Here's how:
- Plug the X1 USB into a USB port on your PC. - Plug the X1 green plug into the green Line Out jack on your PC. - Plug the X1 pink plug into the pink Microphone jack on your PC.
Try recording the sound of your own voice on the PC, using Sound Recorder or whatever. Do you hear the sound of your voice? If so, your mic is working and the X1 chat/controller cable is probably broken. Replace the chat/controller cable.
If not, then the X1 mic is broken and you should contact Turtle Beach for service at support@turtlebeach.com.

Jan 09, 2010 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

Mic wont work, i can hear friends but they cant hear me.


Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. support@turtlebeach.com.

Dec 24, 2009 | Voyetra Turtle Beach Turtle Beach Ear...

1 Answer

Everything works in my turtle beach x1 but people cant hear me speaking


Have you tried using your X1 on your PC? Plug the green plug to the green jack, pink plug to pink jack, USB plug to USB port. Speak into the mic and you should hear yourself in the headset. If you can hear yourself, then the problem is the chat-controller cable and you should get that replaced. If not, it may mean your X1 mic is broken and you should contact Turtle Beach about that --- support@turtlebeach.com.

Oct 24, 2009 | Voyetra Turtle Beach Turtle Beach Ear...

1 Answer

My turtle beach x1 wont turn on?


The green light (or red if it's muted) should glow on when you plug in the USB. If it doesn't, it means there's a problem with the power feed to your X1 and you should contact Turtle Beach tech support to get it fixed.

Aug 07, 2009 | Voyetra Turtle Beach Ear Force X1 Headset

1 Answer

Computer wont recognize the microphone on the turtle beach x4


Can you try using the X1 mic on your PC? Green plug to green jack, pink plug to pink jack, USB plug to USB port. Talk into the X1 mic. Can you hear your voice? If yes, then you probably have a bad chat-controller cable. If no, then your X1 mic may not be working. If that's the problem, you should contact Turtle Beach tech support for help. support@turtlebeach.com.

Jul 21, 2009 | Voyetra Turtle Beach Ear Force X1 Headset

2 Answers

Ear force x1 turtle beach headset, no green light showing!


Check to see if the USB plug is inserted properly. Try using a different USB plug on the XBOX. Also, check if the light comes on when you plug it into a USB plug on your PC or laptop. If the light doesn't come on then it might be broken. Send an email to support@turtlebeach.com and we'll send you informatin on how to get it fixed.

Dec 19, 2008 | Voyetra Turtle Beach Turtle Beach Ear...

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