Question about LG Incite Cell Phone

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I have a LG INcite with tmobile service I can't get my IM to work

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  • beckyfaith Jul 13, 2009

    WHEN I TRY TO SIGN ON I GET THIS ERROR MESSAGE


    1.Cannot connect for an unknown reason. To check your connection settings
    and change them if needed, tap settings. If the problem continues,
    reset your mobile device according to your manufacturer's documentation and try again


    2.unable to connect to the data network. please ensure that phone is not
    in flight mode and your current data network settings are correct to
    change the way you connect go to
    menu
    settings
    global settings and select an appropriate setting
    I went to the menu then settings but there was no global settings it was only regional settings


  • beckyfaith Jul 13, 2009

    YES i HAVE TRIED THAT i EVEN PRESSED THE RESET BUTTON



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  • 3,037 Answers

Here is a little tutorial on how to set up the IM on your phone. Click on the following website link http://www.wireless.att.com/support/tutorials.do?subscriberType=cing&deviceId=10870
and scroll down to Methods to Send or Receive an Instant Message (IM) and from there you should be able to set up your IM through whatever internet site you use.


Benjamin

Posted on Jul 13, 2009

  • 1 more comment 
  • Benjamin Patri
    Benjamin Patri Jul 13, 2009

    did you try resetting the phone? Usually one reset is just removing the batteries, though the manufacturer sometimes has a different one also.

  • Benjamin Patri
    Benjamin Patri Jul 13, 2009

    You may also want to try to update the PRL which you can do at a t-mobile store or call them to see what you have to do.

  • Benjamin Patri
    Benjamin Patri Jul 13, 2009

    Well then the next thing is to try updating the PRL. You need to go through the local provider or you can call them, free of charge: Just dial 611 from your T-Mobile phone or
    call 1-877-453-1304. Customer Care representatives are available from 3
    a.m. to 10p.m. PT
    So you have an hour before they close if you want to try right now.


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