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It sounds like you would need to enter into safe mode and do a system recovery in order to get past this issue.
You would need to restart your computer and press the F8 key before the windows logo comes up on the screen. Then, you would need to navigate through advanced options in order to get to the safe mode options. Thank you.
Sounds like the bios software. The bios is a configuration utility that basically tells the internal components how to work together. If the bios is all you can get to come up either changes have been made to the bios and your computer doesn't recognize your hard drive or your hard drive has in fact died. Which is most common.
Booting into bios is typically an indication that something has gone out be it the hard drive or ram memory or just something on the motherboard itself.
I would imagine there are a handful of YouTube videos that can guide you through bios and how to use it to diagnose what exactly is wrong or help you find the right settings too get everything running again. Good luck!
I would take it back to where you bought it to be honest bennet. Sounds as though something went wrong on the setup and you will probably have to shutdown the EFI. Let the place where you bought it take care of it.
Start in Safe Mode (by repeatedly pressing F8 while the computer starts.) Go to Start, Run, type msconfig and hit enter. Remove Phoenix Secure Core from start items ! This should do it !
Turn on your computer, go into safe mode by press the F8 key on top of your keyboard while starting up.
This will start you in the SAFE MODE. Select Safe Mode. From there, go into your User accounts and either delete the account and/or change the password Be sure and write it down this time. I would make a password boot disk/cd while you're at it that way if you lost the paper, you will always have a back-up on the disk/cd. Please take time to rate me
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