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Ice Cream Dipping cabinet running but not working?!

We currently have the Deluxe Ice Cream Dipping cabinet DD-46. One of our machines is having a problem. We've had local electricians and local refrigerator experts come to look at it and possibly fix it. However no one has been able to solve it.
The problem is that the machine is constantly on and doesn't cycle (meaning it doesn't shut off and then turn on like it normally does). The temperature, with a thermometer, reads around 20 F. The thermometer is elevated about 10 inches above the raised bottom (not the complete bottom where reserved ice cream goes). We were able to freeze a cup of water on the top of the metal grills inside (when grills are placed). However after putting ice cream tubs in (four only so we can test it), the ice cream containers were completely soft (too soft to sell) while the thermometer read 20-22 F. There is some yellow stains under the bottom of the unit. I assume is the leaking coolant.
Do you know what the problem could be? And do you know any other refrigerator experts that are in the Mackinac City, MI area?

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Ice cream needs to be below 0 degrees. It sounds like you have a refrigeration problem. The unit runs constantly because the temperature control is never satisfied. ;)

Posted on Sep 23, 2009

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