Question about Avaya 5610 IP Phone

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Phone does not connect to IP

I have a 5610 IP Phone internet is working but Phone does not detect the IP thru the Ethernet cable pls help...

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Re: Phone does not connect to IP

Replace the nic card or ethernet card.Mail me back at if the issue does not get resolved

Thanks and Regards


Posted on Nov 16, 2007

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Hi tung_nd,

I see that your are having issues with your AVAYA, see details below.

* First find out the IP address of your Router.
*Inout that IP address in your AVAYA, this should make you AVAYA detect the Router or Network.
*once the Network is detected then you can set you AVAY for use.

Your AVAYA will need an IP address to connect to this will enable it for use, this should fix your concern.

Make sure that you have all the details that you need to be able to set up your AVAYA like the port number that it wwill be using in the aNetwork.

There will be 2 ethernet ports on the back of your AVAY one will be connected to the Router which should give the AVAY the power to turn it ON and the network connection to provide data transfer, the other ethernet port will be connected to your computer this is where the data from the router goes to if you have files that are shared in the network, and if you are running application from a Network.

I hope that this will be helpful regarding your query.

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I hope this helps if so please give me a thumbs up

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Change out your cable from the wall drop to the phone. A Cisco phone is capable of receiving inline power (Power Over Ethernet) via the blue and brown pairs of the cable. It sounds like you may have a cable with a short in either the brown or blue, or both pairs, shorting out the power when it is connected via ethernet.

If you can, have your IT Tech check the cable, and the line through the wall to the switch.

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Try retrieve the IP address of your VOIP841, on the handset press the “Menu” button, navigate to the “Settings” menu and choose the option “Network”, then "DHCP", it should give you an IP address, make a note of this. Open your Internet browser and type in the IP Address of the VOIP841 into the address bar. The Internet browser will show the internal Internet page of your device. Login with the following username and password:
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