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gyzhang Posted on Sep 27, 2015
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Lens could not be retracted back

Error message shown: Lens error Will shut down automatically, Restart camera. I try to put down the on/off button many times but failed. How to resolve the problem and restore all functions?

1 Answer

Paul Green

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  • Canon Expert 527 Answers
  • Posted on Oct 02, 2015
 Paul Green
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Try this it may work. Turn on the camera. While still on remove the battery. Leave for 30 secs and reinstall the battery while still in on mode. Switch off and switch on. This may work to reset.

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From the way you describe the problem it appears that the retraction mechanism has become out of line. I think that as you can hear a clicking sound the mechanism is working but not engaging with the lens. Try gently applying slight pressure on the front of the lens this may help to re-engage. You may need to consider a trip to the repair shop.
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If your Sanyo digital camera is not starting and you get lens error 112 or lens error 1114 prompted on display, that means that the lens is getting stuck, and cannot extend or retract fully. The controller board detects the error on startup, and shuts down after displaying the error message.
This errors usually happen because of dirt, or because the lens mechanis mis damaged in consequence of a shock.

If lens does not retract, try helping the lens back, without putting too much strenght, while you turn off the camera at he same time.
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If the camera had been exposed to sand or dust, try blowing canned air on the lens.

If this does not work, the lens assembly must be taken apart completely and re-assembed, and for that you need a camera repair shop.

Also call the number listed on the owners manual to get support from the manufacturer.

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