Question about HP J4680 Office Jet All-In-One Printer

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HP J4680 - i cannot set up fax to work properly. i think it might be related to the phone cord, but am not sure. when sending a fax, the error reads: 'No Fax Answered', but i am sending to a K7 fax number, which is an internet fax service, so it should always be answered. i spent hours struggling with this. any suggestions? btw: i have the phone cord connected from the wall to the HP J4680 (slot 1) and then i use an adaptor to connect from slot 2 to my phone machine. any help much appreciated.

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I have a hp office jetn j 4680c all in one and every time i try to send a fax it always says fax is set to off help please

Posted on Nov 26, 2010

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Error on hp j4680 image on fax send report is set to on


Sir/Madam

Solution one: Print a fax test
1.Make sure the product is turned on and correctly connected to the telephone jack.
2.Make sure that there is plain white paper in the input tray.
3.On the product control panel, press the Setup button ( ).
4.Press the right arrow ( ) to select Tools , and then press OK .
5.From the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
6.Review the results of the test.
·If the test lists faxing issues and solutions, the fax test failed. Follow the solutions on the printed report to troubleshoot the issue. This report is specific to your product and faxing environment, so use the solutions on the report to resolve the listed faxing issues. Repeat the Fax Test after fixing the listed faxing issues to make sure the test passes.
·If the test does not list faxing issues and solutions, the fax test passed. Continue to the next solution.
7.Try to send a fax again. If the HP fax still cannot send a fax, continue to the next solution.

In case You Still facing Problem The Visit official HP Printer website Below URL Link On:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01555948&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3692888

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Feb 12, 2014 | HP J4680 Office Jet All-In-One Printer

2 Answers

Faxing problem with HP Office Jet 7130 all-in-one


hi-
chances are you need to change the setting on you hp printer, i mean the fax settings for it and by the way have you tried reseating or unplugging the wire that connects from the wall to your hp office jet? try to unplug and replug it then try sending another fax, update me for any unusualities, thanks!!

May 20, 2008 | HP OfficeJet 7130C All-In-One InkJet...

1 Answer

HELP ERROR 344 ON MY HP J4680 CANNOT SEND OR RECEIVE FAXES


Welcome to FixYa!

There are 4 reasons for Error 344 to occur when sending or receiving afax.
1. The remote machine failed to respond to a fax command from the local machinebecause the connection was interrupted. These errors can occur if the phonelines in the area to be faxed are old or there is noise (static on the phoneline). Other reasons can include power outages and other power-relatedproblems.

2. The call-waiting service can cause this error. The click, heard for anincoming call, is actually a momentary disconnect of the line.

3. The remote user pressed the Stop key while the reception was in progress.

4. Under rare conditions, incompatibility between the two machines might causethe remote machine to abandon the call.
Solution 1
Try to send a fax at a different time when telephone line conditions haveimproved.

Souliton 2
Try sending at a lower transmission speed.

Keep me posted and thank you for using FixYa!
Jas247

Mar 08, 2011 | HP J4680 Office Jet All-In-One Printer

1 Answer

No dial tone on handset. can't send or recieve fax.


? Other equipment, which uses the same phone line as the HP All-in-One,
might be causing the test to fail. To find out if other equipment is causing a
problem, disconnect everything from the phone line, and then run the test
again. If the Dial Tone Detection Test passes without the other equipment,
then one or more pieces of the equipment is causing problems; try adding
them back one at a time and rerunning the test each time, until you identify
which piece of equipment is causing the problem.
? Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP All-in-One and check for a dial tone. If you do
not hear a dial tone, contact your telephone company and have them check
the line.
? Make sure you have correctly connected the HP All-in-One to the telephone
wall jack. Using the phone cord supplied in the box with the HP All-in-One,
connect one end to your telephone wall jack, then connect the other end to
the port labeled 1-LINE on the back of the HP All-in-One.

If the supplied phone cord is not long enough, you can extend it. For
information, see The phone cord that came with my HP All-in-One is not long
enough.
Check the connection between the telephone wall jack and the HP All-in-One
to make sure the phone cord is secure.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.
If your telephone system is not using a standard dial tone, such as some
PBX systems, this might cause the test to fail. This will not cause a problem
sending or receiving faxes. Try sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the
test might fail and you might have problems sending and receiving faxes.
Make sure you connect the HP All-in-One to an analog phone line or you will
not be able to send or receive faxes. To check if your phone line is digital,
connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for
digital phones. Connect the HP All-in-One to an analog phone line and try
sending or receiving a fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
After you resolve any problems found, run the fax test again to make sure it
passes and the HP All-in-One is ready for faxing. If the Dial Tone Detection test
continues to fail, contact your telephone company and have them check the
phone line.

Dec 03, 2010 | HP Laserjet M1319F Laser Multifunction...

1 Answer

My faxes will not receive because of communication errors


Hi,

Scenario 1

In the HP Solution Center, click Settings, point to Fax Settings & Setup,
and then click Fax Setup Wizard.

After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the HP All-in-One is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP All-in-One. If you
do not use the supplied phone cord to connect from the telephone wall jack
to the HP All-in-One, you might not be able to send or receive faxes. After
you plug in the phone cord that came with the HP All-in-One, run the fax test
again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the HP All-in-One directly to the telephone wall jack.

Scenario 2

If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the HP All-in-One is set to All Rings. For
information, see Change the answer ring pattern for distinctive ringing.
? If Auto Answer is set to Off, you will need to receive faxes manually;
otherwise, the HP All-in-One will not receive the fax. For information on
receiving faxes manually, see Receive a fax manually.
? If you have a voice mail service at the same phone number you use for fax
calls, you must receive faxes manually, not automatically. This means that
you must be available to respond in person to incoming fax calls. For
information on setting up the HP All-in-One when you have a voice mail
service, see Fax setup. For information on receiving faxes manually, see
Receive a fax manually.
? If you have a computer dial-up modem on the same phone line with the
HP All-in-One, check to make sure that the software that came with your
modem is not set to receive faxes automatically. Modems that are set up to
receive faxes automatically take over the phone line to receive all incoming
faxes, which prevents the HP All-in-One from receiving fax calls.
124
HP Officejet 6300 All-in-One series
?
?
User Guide
Note Some digital answering machines might not retain the
recorded silence at the end of your outgoing message. Play back
your outgoing message to check.
If the HP All-in-One shares the same phone line with other types of phone
equipment, such as an answering machine, a computer dial-up modem, or a
multi-port switch box, the fax signal level might be reduced. The signal level
can also be reduced if you use a splitter or connect extra cables to extend
the length of your phone. A reduced fax signal can cause problems during
fax reception.
To find out if other equipment is causing a problem, disconnect everything
except the HP All-in-One from the phone line, and then try to receive a fax. If
you can receive faxes successfully without the other equipment, one or more
pieces of the other equipment is causing problems; try adding them back one
at a time and receiving a fax each time, until you identify which equipment is
causing the problem.
If you have a special ring pattern for your fax phone number (using a
distinctive ring service through your telephone company), make sure that the
125
?
If you have an answering machine on the same phone line with the HP All-in-
One, you might have one of the following problems:
- Your answering machine might not be set up properly with the HP All-in-
One.
- Your outgoing message might be too long or too loud to allow the HP All-
in-One to detect fax tones, and the sending fax machine might
disconnect.
- Your answering machine might not have enough quiet time after your
outgoing message to allow the HP All-in-One to detect fax tones. This
problem is most common with digital answering machines.
The following actions might help solve these problems:
- When you have an answering machine on the same phone line you use
for fax calls, try connecting the answering machine directly to the HP All-
in-One as described in Fax setup.
- Make sure the HP All-in-One is set to receive faxes automatically. For
information on setting up the HP All-in-One to receive faxes
automatically, see Set the answer mode.
- Make sure the Rings to Answer setting is set to a greater number of
rings than the answering machine. For more information, see Set the
number of rings before answering.
- Disconnect the answering machine and then try receiving a fax. If faxing
is successful without the answering machine, the answering machine
might be causing the problem.
- Reconnect the answering machine and record your outgoing message
again. Record a message that is approximately 10 seconds in duration.
Speak slowly and at a low volume when recording your message. Leave
at least 5 seconds of silence at the end of the voice message. There
should be no background noise when recording this silent time. Try to
receive a fax again.

Scenario 3

The HP All-in-One might be dialing too fast or too soon. You might need to
insert some pauses in the number sequence. For example, if you need to
access an outside line before dialing the phone number, insert a pause
following the access number. If your number is 95555555, and 9 accesses
an outside line, you might insert pauses as follows: 9-555-5555. To enter a
pause in the fax number you are typing, press Redial/Pause, or press the
Space (#) button repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to
the phone line as you dial. You can set the pace of your dialing and respond
to prompts as you dial. For more information, see Send a fax using monitor
dialing.
? The number you entered when sending the fax is not in the proper format or
the receiving fax machine is having problems. To check this, try calling the
fax number from a telephone and listen for fax tones. If you cannot hear fax
tones, the receiving fax machine might not be turned on or connected, or a
voice mail service could be interfering with the recipient's phone line. You
can also ask the recipient to check the receiving fax machine for any
problems

Dec 03, 2010 | HP Officejet J3680 Multifunction Printer...

1 Answer

Hi my machine wont send or recieve a fax despite being properly connected. printing from computer is fine. has worked fine up until today


Hi check the following article to from HP
Problems with sending and receiving FAX

HP FAX ISSUES


Check the TELEPHONE LINE

Make sure that you have plugged the phone cord directly and securely into the wall jack and into the back port of the fax product. The fax port on your product is marked "Line," "To Wall Jack," or with a wall jack symbol.

Check LIU

Make sure the Line Interface Unit (box that the phone cord plugs into) is fully seated into the back of the fax product.

Remove the SPLITTER

Remove any other devices from the line such as splitters, credit card machines, or telephone answering machines.


Can try sending the Fax on Another Line


CHECK WITH DIFFERENT CABLE
Try using a different telephone cord.

Jan 05, 2010 | HP Photosmart 2610 All-In-One InkJet...

1 Answer

Fax Rings but nothing comes thru


1.When you set it up you told it to answer after a certain number of rings. 3 rings is the safest low number .
You can dial it from any phone and it should answer, give a squeal.- if it doesn't answer, plug a plain phone into the same jack and see if it rings when you dial the number- you may have a bad jack.

Sep 11, 2009 | HP J4680 Office Jet All-In-One Printer

1 Answer

Got new hp elite m9402f computer but new hp fax doesnt answer


hi there,

initially you have to check and correct this few settings.

To receive a fax manually

1. Make sure the device is turned on and you have paper loaded in the main tray.

2. Remove any originals from the document feeder tray.

3. Set the Rings to Answer setting to a high number to allow you to answer the
incoming call before the device answers. Or, turn off the Auto Answer setting so
that the device does not automatically answer incoming calls.

4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.

5. When you hear fax tones from a sending fax machine, do the following:


a. Press the left arrow or the right arrow to select Fax B&W or Color fax.
b. Press Start.
c. After the device begins to receive the fax, you can hang up the phone or remain on the line. The phone line is silent during fax transmission.

Hope this initial info helps you.

micromaster-

Jan 19, 2009 | HP J4680 Office Jet All-In-One Printer

1 Answer

Hp photosmart 2610 all in one series. I can receive faxes but can't send them


First, in the FAX mode, scroll to PRINT REPORTS on your HP's display. You can then print out all fax activity, including failed SENDS. There should be an error code associated with the failure, and this may help to point you in the right direction. Using the HOOK button on your fax, call your cell phone. If your cell rings, answer it, and listen for the FAX TONES. If your cell does not ring, press the MENU button on your HP, and scroll to either FAX SETTINGS, FAX SETUP, INITIAL SETUP, or FAX SEND MODE. Try changing , one-by-one, any settings related to sending faxes. Be sure to write down the original setting before you change it.

Sep 10, 2008 | HP Office Equipment & Supplies

1 Answer

Fax


To test your fax setup
1 Press Setup.
2 Press 6, and then press 5.
This displays the Tools menu and then selects Run Fax Test.
The HP all-in-one displays the status of the test on the color graphics display and prints a report.

3 Review the report.
– If the test passes and you are still having problems faxing, check the fax
settings listed in the report to verify the settings are correct. A blank or
incorrect fax setting can cause faxing problems.
– If the test fails, review the report for information on how to fix any problems
found. For more information, you can also see the next section, The fax test
failed.
4 Press OK to return to the Setup Menu.

Make sure you used the phone cord supplied in the box with your HP all-in-one
to connect to the telephone wall jack. One end of this special 2-wire phone
cord should be connected to the port labeled "1-LINE" on the back of your
HP all-in-one and the other end to your telephone wall jack

This special 2-wire cord is different from the more common 4-wire phone cords
you might already have in your home or office. Check the end of the cord and
compare it to the two types of cords shown below.

If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord,
and then connect the 2-wire cord to the port labeled "1-LINE" on the back of
your HP all-in-one. For more information on connecting this phone cord and
setting up your HP all-in-one for faxing, see Fax setup.
If the supplied phone cord is not long enough, you can extend it. For
information see The phone cord that came with my HP all-in-one is not long
enough.
● Try connecting a working phone and phone cord to the telephone wall jack
that you are using for the HP all-in-one and check for a dial tone. If you do not
hear a dial tone, contact your telephone company and have them check the
line.
● Other equipment, which uses the same phone line as the HP all-in-one, might
be in use. For example, you cannot use your HP all-in-one for faxing if an
extension phone is off hook, or if you are using your PC modem to send an email
or access the Internet.
● The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line
by plugging a phone into the telephone wall jack and listening for static or
other noise. If you hear noise, turn Error Correction Mode (ECM) off and try
faxing again. For information, see Use error correction mode. If the problem
persists, contact your telephone company.
● If you are using a digital subscriber line (DSL) service, make sure that you
have a DSL filter connected or you will not be able to fax successfully. The
DSL filter removes the digital signal and allows your HP all-in-one to
communicate properly with the phone line. Obtain a DSL filter from your DSL
provider. If you already have a DSL filter, make sure it is connected correctly.
Make sure your HP all-in-one is not connected to a telephone wall jack that is
set up for digital phones. To check if your phone line is digital, connect a
regular analog phone to the line and listen for a dial tone. If you do not hear a
normal sounding dial tone, it might be a phone line set up for digital phones.
● If you are using either a private branch exchange (PBX) or an integrated
services digital network (ISDN) converter/terminal adapter, make sure the
HP all-in-one is connected to the port that is designated for fax and phone
use. Also, make sure that the terminal adapter is set to the correct switch type
for your country/region, if possible.
Note that some ISDN systems allow you to configure the ports for specific
phone equipment. For example, you might have assigned one port for
telephone and Group 3 fax and another port for multiple purposes. If you
continue to have problems when connected to the fax/phone port, try using the
port designated for multiple purposes; it might be labeled "multi-combi" or
something similar. For information on setting up your HP all-in-one with a PBX
phone system or ISDN line

you may also refer to the manual for this unit here
if you go there please refer to page 82 of the manual or chapter 10

Aug 02, 2008 | HP Photosmart 2710 All-In-One InkJet...

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