Question about HP Photosmart C4180 All-In-One InkJet Printer

2 Answers

IT WILL NOT PRINT IT SAYS "CARRIAGE JAM" IT'S AN HP C4180 PRINTER. I DON'T SEE ANYTHING STUCK IN THE PRINTER AND THE "CARRIAGE" APPEARS TO BE SLIDING BACK AND FORTH AS USUAL

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  • myraj382 Jul 13, 2009

    HP Photosmart C4180 keeps stating "carriage jam". It won't print. I opened the back, but I couldn't see the problem.

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Issue A ' Carriage Jam ' or ' Carriage Blocked ' error message displays on the product control panel. The product will not print and printing might have stopped unexpectedly. The product might produce grinding or other noises. Solution Follow these steps to resolve the issue. Step one: Follow these steps to turn the product on, and then off again, to reset the print mechanism.
1. Press the Power button ( ) to turn off the product. If the product does not turn off, proceed to Step two: Clear any paper jam . 2. Wait 60 seconds. 3. Press the Power button ( ) to turn the product back on. NOTE: The product might go through a warm-up period of up to 2 minutes. The product lights might flash and the carriage might move. Wait until the warm-up period is complete before proceeding.
Step two: Clear any paper jam
Follow these steps to remove any jammed paper from the product. Remove any loose paper Remove all loose paper from the input and output trays.

CAUTION: Do not remove jammed paper at this stage. Clear the jam from the back of the All-in-One Follow these steps to clear a paper jam from the back of the product.

CAUTION: Clearing a paper jam from the front of the product can damage the print mechanism. Gain access to and clear paper jams through the rear door whenever possible.



1 While the product is still on, disconnect the power cord from the back of the product. 2 Open the rear access door. Press in the tab on the left side of the rear door to release it, and then pull the door away from the product. 3 Gently pull the paper out of the rollers.
CAUTION: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the device, more paper jams are likely to occur. 4. Reinstall the rear access door. 5. Reconnect the power cord to the back of the product. 6. Press the OK button ( ) to continue the current print job. NOTE: The print job might cancel instead of print. If this happens, reprint the document. * If the print job prints successfully, you do not need to continue troubleshooting. * If the error message displays again, proceed to the next step.
Clear the jam from the front of the All-in-One If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front.
CAUTION: Remove the paper jam carefully because it is possible to damage the product when removing paper from the front.
1. While the product is still on, disconnect the power cord from the back of the product. 2. If necessary, pull the input tray down to open it, and then open the print cartridge door.

3. Gently pull the paper out of the rollers. CAUTION: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. 4. Close the print cartridge door. 5. Connect the power cord to the back of the product. 6. On the control panel, press the Start Copy Black button ( ) to continue the current print job.
NOTE: The print job might cancel instead of print. If this happens, reprint the document. * If the print job prints successfully, you do not need to continue troubleshooting. * If the error message displays again, proceed to the next step.


Step three: Make sure that the carriage moves freely Use the following steps to make sure the carriage can move freely.
1. With the product turned on, open the print cartridge access door. The carriage might try to move into the access area. Allow it to move to that position. 2. Without turning off the product, disconnect the power cord from the back of the product to reset the print mechanism and allow the moving of parts by hand. CAUTION: In the following steps, you move parts by hand. If you do not unplug the power cord, there is a risk of an electrical shock. 3. Disconnect the power cord from the wall outlet. 4. Look in through the cartridge access door or the output paper tray to make sure the print cartridges are secure in the carriage and have not come loose. 5. Check for any obstructions under or around the carriage that are preventing it from moving. 6. Make sure the carriage can move freely across the width of the product by firmly pushing the carriage to the left, and then to the right. Clear any obstructions. You might have to reach through the output paper tray to access the carriage. 7. Close the print cartridge access door. 8. Reconnect the power cord to the back of the product. 9. Reconnect the power cord to the wall outlet. 10. Press the Power button ( ) to turn on the product. 11. Try the print job again. * If the print job prints successfully, you do not need to continue troubleshooting. * If the error message displays again, proceed to the next step.



Posted on Jul 13, 2009

  • SAM JAYANTH CHANDRASEKAR

    Step four: Remove the print cartidges
    Incorrect installation of the print cartridges can cause the product to indicate a carriage stall condition. Follow the instructions in this and the following step to make sure the cartridges are correctly installed in the carriage.

    1.
    Make sure the product is on. Press the Power button ( ), if it is not lit.


    CAUTION: If the product is off when you open the print cartridge door, the product will not release the cartridges.

    2.
    Open the print cartridge access door. Let the carriage move into the access area, and then wait until it is idle and silent.

    NOTE: If the carriage does not move to the right side, turn the product off, and then turn it back on.

    3.
    Wait until the carriage is idle and silent, and then lightly press down on a print cartridge to release it. Pull the print cartridge toward you out of its slot.


    *
    The tri-color print cartridge is on the left.
    *
    The black print cartridge is on the right.

    4.
    Check the print cartridges for damage, and replace any damaged cartridges. Check for obstructions under and around the carriage.

    CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.



    Step five: Reinstall the print cartridges
    Follow these steps to reinstall the print cartridges. Repeat the steps for each print cartridge.

    1.
    Slide the print cartridge at a slight upward angle into the empty slot, and gently push it until it snaps into place.




    *
    To install a tri-color print cartridge, insert it into the left slot.
    *
    To install a black print cartridge, insert it into the right slot.


    2.Close the print cartridge door.

    3.
    Align the print cartridges.
    1.
    Press OK at each of the prompts on the control panel to start print cartridge alignment.
    2.
    After the alignment page prints, alignment is complete.
    4.
    Try the print job again.
    *
    If the print job prints successfully, you do not need to continue troubleshooting.
    *
    If the error message displays again, proceed to the next step.

    Step six: Make sure that the control-panel faceplate is correctly installed
    If the control-panel faceplate is installed incorrectly, the product might indicate a false carriage jam condition.
    If the product has been working for some time, do not try to remove and reinstall the overlay. If you have installed the overlay, press firmly on the overlay to make sure the adhesive or pins are securely attached, and then proceed to the next step.

    1.
    Position the control panel overlay above the product, and then press down firmly on all edges of the overlay to secure it.


    2.
    Try the print job again.
    *
    If the print job prints successfully, you do not need to continue troubleshooting.
    *
    If the error message displays again, proceed to the next step.

    Step seven: Plug the All-in-One directly into a wall outlet
    Plug the product directly into a wall outlet to make sure the power source is functioning correctly.

    1.
    Disconnect the power cord from the back of the product.
    2.
    Disconnect the power cord from any power strip or surge suppressor, and plug it directly into the wall outlet.
    3.
    Reconnect the power cord to the back of the product.
    4.
    Try the print job again.
    NOTE: If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product.
    *
    If the print job prints successfully, you do not need to continue troubleshooting.
    *
    If the error message displays again, proceed to the next step

    Step eight: Perform a power reset
    Use the following steps to perform a power reset of the product.

    1.
    Press the Power button ( ) to turn off the product.
    2.
    Disconnect the power cord from the back of the product.
    3.
    Reconnect the power cord to the back of the product.
    4.
    Press the Power button ( ) to turn on the product.
    5.
    Try the print job again.
    *
    If the print job prints successfully, you do not need to continue troubleshooting.
    *
    If the error message displays again, proceed to the next step.

    Step nine: Print a self-test report
    Test the product by printing a self-test page.

    1.
    Load letter, A4, or legal unused plain white paper into the input tray.
    2.
    Press Setup on the product control panel.
    The Setup menu displays.
    3.
    Press the Down Arrow ( ) to select Print Report , and then press OK .
    The self-test report prints.

    3.
    *
    If the self-test report prints successfully, you do not need to continue troubleshooting.
    *
    If the error message displays again, proceed to the next step.

    Step ten: Service the product
    If you have completed all the steps listed above and are still experiencing a problem, its definitely time to call hp.....


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Hi there,

Do the following steps -

1) Open door so print heads move to the center
2) Unplug the unit. (Don't turn off, just unplug!)
3) Open back door
4) Look inside the back left side for a small black gear (About the size of a quarter)
5) Spin the gear with a screw driver (I'm pretty sure I spun it clockwise). Spin it and watch the inside of the printer where the print heads park. You should see a tray move out that has four rubber blue rectangles on it on the right side of the unit (this is where the print heads park when the unit is not printing).
6) Keep spinning the gear until the plate moves all the way forward.
7) Grab the plate and try moving it forward more.
8) Put the back on and close the top.
9) Turn the unit back on.
10) Open the top again
11) Unplug the unit again. (Don't turn off, just unplug!)
12) Grab the tray, from step 5, and slide it all the way forward and all the way back multiple times.
13) Make sure that the print heads slide left to right smoothly
14) Remove ink cart's and clean the contacts with bottled water and a q-tip. LET DRY BEFORE REINSTALLING!!!
15) Remove print heads and clean contacts with bottled water and q-tip. LET DRY BEFORE REINSTALLING!!!
16) Clean the inside of the printer with a soft dry cloth, use a slightly damp, with bottled water, lint free cloth (Glasses cleaning cloth works well) and wipe off the rollers in the front and back of the unit. See HP's cruddy support site for details on this step.
17) Hold down #7 (reprimes the printheads with ink) and plug in the unit

If needed also turn off and do a #6 to reset the unit.

Good Luck!!

Thanks

Posted on Jul 12, 2009

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How do i fix a cartridge jam?


Hi andmary,
While using the HP Photosmart C4180, the printer may display error messages. These messages alert you, as the printer's user, to any problems affecting the printer's performance. The printer can display the message "Carriage Blocked" on the printer's display screen, stopping any current print jobs and preventing you from printing anything until you resolve the problem. The error message can be caused by an actual obstruction, such as a stuck piece of paper, keeping the cartridge carriage from moving freely inside the printer. Sometimes the error is a result of a software error.

Instructions:
1. Turn off the printer, wait 15 seconds, then turn it back on. Press the "Setup" button on the control panel, then use the arrows to highlight "Print Report" and press the "Ok" button to print a self-test page.
2. Remove all the loose paper from the printer's input tray. Turn off the printer and open the back door by depressing the tab on the left side.
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4. Remove any stuck paper from the printer. Move the cartridge carriage from the left to the right side of the machine, removing anything that stops the carriage's movement.
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Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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Follow the steps for fix HP Printer Carriage Jam

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  • Manually move the carriage toward the opposite side.
  • Check the paper path and remove any piece of paper or any other object that is stuck in the path.
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http://www.fixya.com/support/t6088190-hp_7400_displays

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Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Also clean The purge unit, called a spittoon assembly in an HP, Lexmark, Caonon and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing.

That is where you'll find the print head assembly parked on top of it.
It also has an electrical pump to milk the print heads and test for ink flow.

So clean all under where the heads are parked and on IP6600D models you can take out the heads just by clipping them out, and then clean well.


Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Contact HP and let them know what a inconvenience this is to you they are very good about keep their customers happy. I've replaced three HPs that where in warranty.

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Hello there
You may not see a paper jam.

This may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Lisa,
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Customers of other countries can open the following link: http://welcome.hp.com/country/us/en/wwcontact_us.html

There is a high chance of the printer hardware failure. If the printer is under warranty, HP will replace the printer for you.

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