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Gateway laptop model W350i will not boot. When power button is pressed, red light flashes four times. Replaced AC power adapter, tried removing battery and power with AC only, still does the same thing. Any suggestions?

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  • Master
  • 721 Answers

It's a hardware failure like a cpu fan not working or faulty ram.Check the gateway site for an explanation of the lights. It's flashing a trouble code.

Posted on Jul 14, 2009

  • lola28612 May 19, 2011

    I have the exact problem, with the flasing red light..gateway will not let you even email a question without serial # which is nor readable on bottom of unit..I figured it was a trouble code..I just can't find out what it means:(

  • Pete MacSparran
    Pete MacSparran May 19, 2011

    Like I said check the ram(memory). I also ran into a hp with that type of issue & took it apart to reset the bios. Put it together & it worked. I hate to say it but gateway & hp are poorly made units in general. Thier support is very limited as well.

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1 Answer

Will not power on


MPC has since dissolved, leaving thousands of customers without dedicated support when their Gateway laptop won't start.

Remove the AC adapter from the laptop and attempt to boot the laptop from battery alone. Attempt to turn on the laptop.
Replace the AC adapter and remove the battery from your laptop.
Ensure the adapter is plugged in. Attempt to turn on the laptop.


Disconnect the AC adapter and leave the battery removed from the laptop.
Hold down the power button for 30 seconds.
Nothing should happen on the screen.
Reconnect the AC adapter to the laptop.
Attempt to power on the laptop.
If the laptop boots, replace the battery once the operating system loads.

Try the process again with a new AC adapter and battery if possible.
Contact Gateway support if you aren't a former MPC customer.
Alternatively, take the laptop to a computer specialist if it still won't start.

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Take out the battery and only hook up the AC Adapter. Try turning on your laptop and if you still only get a flashing power button then try another AC Adapter. If the same thing happens then that means the motherboard is bad and would need to be replaced.

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I shut down the laptop at once and i turned it on immediately.so only power light is on and the computer is not working.only black screen is seen.


Try this :

1. unplug the ac adapter and remove the battery .
2. press and hold power button for a minute
3. now put the battery back and plug in ac adapter
4. turn on the laptop now

it should work.

if not, try removing hard drive and memory modules then reinstall them back.

if the issue persists, your motherbord has gone bad.

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it seems capacitor blown up.

follow the steps:
1. check ur powercord & adapter.
2. if its working then check the battery, reseat the battery & check.
3. if available then check with another battery
4. if no, then remove the battery & switch on the PC in AC mode.
5. check if battery charging indication or AC power on indication is glowing. if not then need to change ur motherboard.
6. if indication is OK, but could not power ON then check ur RAM for any loose connection or dust. clean & reinstall.
ALL THE BEST

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Seems to be a problem of not enough power.

First check the voltage output of the charger(adapter) and match it with its specs.


Also try to reset the hardware using the following steps:

1 Disconnect battery and the charger
2 Let it sit for 1-2 minutes.
3 Press and hold down the power button for 30 seconds.
4 Reconnect battery and charger and try to start by pressing the power button.

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a simple power cycle might work. Take out the battery but keep the ac power connected. hold the poewr button down for 1 minute. then hit the power button again and it should poewr back up. If this doesn' t work. iyou said hte battery light flashes so the problem isnt the battery..the problem might be hte ac power adapter..if you have a warranty this would be a good time to call them. Try the power cycle first though this fixes the problems lots of the time

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it may need to be left on charge for a while...
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if your battery is dead and your not able to use the adapter to keep it going, its probably a dead ac adapter. is the light where its connected ? light on the box (if it has one), the outlet you are plugged into have power to it ? try another plug

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