Question about Xerox Phaser 8500/DN Printer

2 Answers

Printer error: 09,038.46:935

I have a printer error: restarting the printer doesn't hep. Any suggestions?

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I had 2 cracked black ink solids in the loader. They have been removed and the printer asked for more 'whole pieces'. I had to since re-order the ink, but I'm pretty sure the error has been resolved now. Thanks for your help!!!

Posted on Nov 29, 2007

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Printer Error 09,035.43 through 09,038.46 Ink Stick Count Faults and False Ink Out Messages .
May need a new ink loader.
May just be a weak spring loading the ink, or you have a ink stick that is just stuck , not pushed into position.
sideways. Or did someone try to load a piece of a stick?

Posted on Nov 28, 2007

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Posted on Jan 02, 2017

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SOURCE: xerox phaser 8560 ERROR: 09, 038, 46:15112

Yep. One of your ink sticks is stuck in the ink loader and not advancing down to the bottom of the ink loader.
Look where you add the sticks, I think off hand that .46 means its a black stick, but anyway, one stick is broken, cracked, twisted or otherwise for some reason not sliding down the loader.
If you have to remove them, take a screw, a drywall screw is best to twist into the ink block and slide it back and out to reload.

Posted on Dec 21, 2008

  • 50 Answers

SOURCE: During its warming up cycle,

Here's what the service manual has to say:

9,035.43 through 9,038 (8500/8550/8560 only): Ink count sensor flags are
stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41,
where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black.
Features on the bottom of genuine Xerox ink sticks actuate the Ink Out
Sensor located at the forward end of each ink channel of the Ink Loader. The
sensor indicates the passage of ink to provide a count of ink consumption.
Damaged or non-genuine ink sticks may not reliably actuate the sensors. This
can lead to false Ink Out messages as well as Ink Stick count faults. Using
8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick
count faults.

Posted on Jul 18, 2011

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The error caused by faulty software can be resolved by deleting all the information found in the directory.

Thereafter, navigate to the Control Panel, click on Administrative Tools and then services icon.

Find the service labeled Print Spooler, highlight it and restart the process. If that doesn't work, the program might be corrupted.

Click on start, then Run. Search for the document labeled services.msc, and this will trigger the opening of another window.

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