Question about Logitech Quickcam Chat Webcam

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When I use Logitech Webcam on skype, my imgae is transmitter but freeses after a few seconds.

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This is a common problem with with skype
go to skype then try tool>options>video settings

if the cam is skipping there you may not have the enough power to run the cam and the software at he same time. if no skip check your antivirus and turn off temporarily to make sure it is not scanning data as you are transmitting.

Posted on Jul 15, 2009

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My webcam has been working correctly until yesterday after an automatic update on skype it freezes after a few seconds or the video at the other side cannot be seen at all.


I had the same problem.... did an automatic update and right after that when i would go onto skype the other person's video would freeze after 20 to 30 seconds. I was running skype 4.2. I completely uninstalled skype and then downloaded version 5.0. problem solved.

Sep 24, 2010 | Logitech Webcam

1 Answer

When using Skype (4.2.0.169) on Windows (XP, SP3), my camera (Logitech E2500) turns off after a few minutes. The other person sees my image "frozen" at the time the camera shut off. If I try to turn the...


Skype is very picky about having the latest drivers and you also need to see if your support software ( not downloaded with the Logitech software ) is up to date and functioning OK

Visit the Logitech website and browse the photo gallery for your model and click on the photo to navigate to the support page.
Note - Older models on page 2 - look for the link at the bottom right of page 1 and click on it "Still can't find your product?"

http://www.logitech.com/index.cfm/405/&cl=us,en?prodcrid=405

In addition to the Logitech installer you will need to check the support software - Microsoft DirectX . This comes pre-loaded on most Windows computers but has to be updated - I am currently on version 11
To start the DirectX Diagnostic Tool, click 'Start', click 'Run', type dxdiag in the Open box, and then click OK
Run through the tabs checking the 'notes' windows for information
The version will be shown on the 'Systems' tab

Procedure to re-install Logitech software
Close all programs while uninstalling - downloading and uploading software
Disconnect your webcam
Uninstall the current webcam software on your computer
Restart computer
Download the Installation package from Logitech
Run the installer and choose your options during the installation - You may not want Logitech Chat but the Desktop icon for the webcam toolbar is a must.
Connect your webcam when prompted.

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/
Not working ? - troubleshoot your drivers and software - get your cam working before moving on

Working OK ?

Set your webcam mic as default ( if it has a built in mic

Plug in the webcam

TEST SPEAKERS
Right click on speaker icon in System Tray or from Control Panel
Select "Playback Devices"
The speaker icon ( checked as working) and volume level graph should be visible
Right click on the volume graph and click "Test"
Left hand speakers followed by right hand should be heard

SET DEFAULT & TEST MIC
Click "Recording" tab.
Right click on the volume graph and select 'Show disabled devices' and 'Show disconnected devices'
To set required (webcam) mic as default - click on mic font to highlight and click "Properties"
In lower dropbox display "Use this device enable" click 'OK'
Click "Levels" tab and ramp up sliders ( adjust to suit later)
Return to "Recording". Test mic by speaking and make sure volume graph displays

Restart computer

CONFIGURE TO SKYPE
Connect webcam
Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

Just prior to using Skype reboot the webcam software by unplugging it for a few seconds and do not run your logitech software for a preview, but allow Skype total control

Sep 05, 2010 | Logitech Computers & Internet

1 Answer

Green screen while using skype


Welcome to FixYa,
Dear User,
Please look at Skype / Tools / Options / Video Settings / Webcam Settings, and see if there is a box for "Low Light Boost". If there is, and it is checked, un-check it and try your video call again....
Still Same Uninstall Cam Driver
Download Driver From Here[select your OS and Download]
Install Driver
Still Same Let me Know Which is your Skype Version...?
Thanks for Contacting FixYA...

Jul 04, 2010 | Logitech Webcam

2 Answers

I am not a computer person.I was wondering if logitech webcam C250h will work with skype?


Yes, I have a Logitech WEBcam (not the same model) and I use Skype.
After you installed Skype then :-
To test if the Logitech QuickCam is functioning, check the USB cable; make sure it is connected properly. Then click on Start - All Program - Logitech - Logitech QuickCam and see if you can get the camera to capture your image/video.
If this works then the fault is with the Skype configuration. Sometimes the WEBcam settings drop off and the WEBcam need to be selected again. Open Skype - Tools - Options - Video Settings and select the Logitech QuickCam
Also check the Audio Settings for the Microphone THEN click on Save.
Avoid connecting the WEBcam to an USB hub.

Mar 09, 2010 | Logitech Webcam

1 Answer

Built in Webcam won't work with skype


If you use your webcam in different programs it may be still hooked up on one. Try re-booting your webcam software
Mine, I just unplug it and plug it back in.
As yours is built in - expand the imaging folder in Device Manager - Right click on the webcam text and toggle between 'disable' and 'enable' leaving it disabled for a few seconds - long enough to re-boot.

Jan 21, 2010 | Logitech Quickcam Chat Webcam

2 Answers

Logitech quickcam deluxe which freezes repeatedly with skype.


Saw this on the Logitech forum the guy went back to an earlier version of Skype to make it work
There was also an issue with some cams not working very well in a 2.0 USB socket.

Oct 07, 2009 | Logitech Webcam

1 Answer

Camera is not working when on Skype but sound is?


There maybe a patch available with a later driver
Go to Device Manager, Expand 'Imaging' folder and right click on your webcam text. 'Update driver' and use internet option.

Check your webcam is set to default in Skype
  • Start Skype.
  • On the Tools menu, click Options.
  • In the navigation pane of the Skype Options window, click Audio Settings.
  • Select your logitech device as the default microphone. For example, select Logitech + model#.( if it has mic )
  • In the navigation pane of the Skype Options window, click Video Settings.
  • Select your Logitech device as the default Webcam. For example, select Logitech + model #
  • Click Save.

  • Failing that check if you have the latest version of Skype



    Aug 24, 2009 | Logitech Webcam

    1 Answer

    Webcam - Recipients can't see me.


    Hi,
    I got this of Skype.
    We are sorry to hear that you are having problems with Skype video.
    Thank you for contacting Skype customer support about your video settings.
    If you are using a Logitech webcam, please follow the steps below:
    NB! To begin with please close Skype and make sure that you have unplugged the webcamera before installing the installation software that came with it.
    1) Go to the control panel and open Add/Remove programs. Then from there uninstall any Logitech webcam software and Logitech webcam drivers from the list shown.
    2) Download the latest drivers for your webcam from
    http://www.logitech.com/index.cfm/405/&cl=roeu,en?prodcrid=405

    3) Open the webcam installer package by double clicking it.
    Now select: Custom installation (advanced) and click next. You are now given a choice whether you would like to install the software and drivers or just the drivers. Please select the second option (Logitech QuickCam drivers) then uncheck 'Enable VoIP Device Management' and click 'Next'. Accept the agreements and on the next page select 'I do not want to activate this Service' (Logitech destkop Messenger). Click 'Next' and the Logitech drivers should be installed. Restart your system and plug in your webcam. Your webcam should now be correctly installed.

    Oct 31, 2008 | Logitech Quickcam Chat Webcam

    1 Answer

    Image freezes while skping


    IHave her check to see how much memory she has in her computer. Not enough memory will cause intermitten freese ups. Adding more memory will eliminate that problem and cause her computer to run faster. Hope this helps. Bud

    Oct 10, 2008 | Logitech Webcam

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