Question about KitchenAid KSM5PS Heavy Duty Stand Mixer
First off -- if it's still under warrantee, you'll want to go to
kitchenaid.com and find the nearest service center. The next thing I
say starts with "void the warrantee" steps. :)
It's very simple to open a stand mixer to see if you've got a simple problem or a bad one.
Follow the aluminum "Kitchen Aid" band to the back of the unit, there's one main screw. Remove this, and set it aside with the band which should come right off at this point.
Now, there should be two screws on each side of the unit where the band used to be. Remove each of these. They're all identical, so no worries if you mix them up.
Now you can lift the top off of the unit and see inside. The motor is at the back of the unit, the gear box at the front is where the oil is coming from. Try (GENTLY) to tighten the screws that hold the gearbox together. With a little luck, the gearbox screws had come loose and it was oozing oil out through the seals. If they're all firm, then you've got more serious problems and you'll want to find a service center for it.
If the leak was just that the gearbox housing was loose, then you can open it up and see the grease that's inside. It's very thick grease, not liquid oil at normal temperatures, but I don't know what type of grease it actually is in yours.
The grinding sound you describe makes me think you've broken or dislodged the bearing chase though, and you've got bits of metal and/or small (1 - 2 mm diameter) bearings loose in the gearbox.
Posted on Aug 03, 2009
Well you should read the menual and u will know .
Posted on Jul 24, 2009
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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