Question about Kenmore 62702 Microwave Oven

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FIRE I have a one year old Kenmore over the oven microwave(650watts.... model # 363.62702200).I was mw'g a baked potato and I looked over from the next room and flames were shooting out from the inside. I opened the door and was able to put the fire out. The only thing in the microwave at the time of this fire was the metal, no anything that obviously would create a problem. If I had not casually glanced over I would without a doubt have had a house fire. My house reeks from the's in everything. I called Sears and they had my records of purchasing this appliance and that they would make a note of it but could not help me..someone needs to help me as I could have lost everything had the timing been different.I surely do not wish to go down the legality route..I just want this addressed and a fair solution

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Manufacturers will note that they warn in their owner manuals to never leave a microwave running unattended, so they won't help you any further, I'm sure.

Mmost modern microwaves have a flame sensor inside that will shut the microwave down completely in case flames get too high.

Then the cooling fan and power will shut off, and the fire will almost certainly be smothered pretty quickly due to a lack of air inside the oven.

Also, the inside is metal, thus the only fuel for the fire would have been the potato, which would not have lasted long.

So as scary and disturbing as this event was, I would say the real danger of a fire outside of the oven was miniscule.

The fire probably occured due to a dry or irregular spot in the skin of the potato. Once it's dry, it will of course burn much easier.

So now to the smell...

You should do a Google search on "odor microwave" or "microwave smell" where you can find tips on boiling water & baking soda, then vinegar and water in the microwave to neutralize the smell.

If your microwave does not work, then it may have blown the flame sensor (thermal fuse) and that would have to be replaced.

Please let us know if we can help further.

Posted on Nov 18, 2007

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We are getting an error code of 5E. Microwave automatically turns on to bake a potato.

"SE " means your membrane keypad is shorting. And it is specifically the baked potato key that's shorting.

If and when an oven is coming on or doing anything by itself, this is very dangerous and can result in a fire.

So until it is repaired, please leave it unplugged or leave the door open when it's not in use, and of course one should never leave a microwave unattended while cooking. Better still, unplug it and do not use it.

We would need the model number in order to provide you with free assistance.

It is usually found on a tag located inside the cooking cavity or around the door frame or controller frame.

Since FixYa is still not notifying us when you respond to clarification requests, you will have to post a new help request with your model number and symptoms / questions or contact us here for free assistance.

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No! But it will need to be repaired. Did you wrap the potatoes in tin foil? The reason for the smoke needs to be found and repaired. Smoking means a short or a part shorted, failed, or wires touching another wire that did not blow any fuss.That is not good.
Trained technicians can help the mfg improve their products if they find the problem and report it to the Mfg.

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I had a fire in my ge profile spacemaker xl1800. I used the "potato" button as I had for 5 years and left the room. Within a minute I heard clunking, grinding and sizzling...I stopped it and...

Hope there was no injury or damage, but this is what they'd call a "user issue".

Your owner's manual warns you about some items that by their very nature can overheat and catch fire, one of which is a potato.

That's why the manual also wants you never to leave a microwave oven running unattended.

If for some reason you don't have yours, you can download GE owner's manuals and installation instructions here.

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The owner's manual warns of the dangers of overcooking potatoes and similar foods and not to ever leave the oven unattended while it's running.

If for some reason you don't have your owner's manual, you can download Frigidaire owner's manuals and installation instructions here.

Are you looking for help to get your microwave working again?

Chances are it's just an opened flame sensor (cavity thermostat / thermal cutout / T.C.O.). Its job is to cut power if there's a fire.

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

Accessing some components for testing and possible replacement (like the oven cavity thermostat) will require you to remove the oven from the wall.

If so, the installation instructions are very handy, and it's best to have two people since the microwave can be heavy and awkward.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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