Question about Dell Inspiron 1501 Notebook

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Cd rom not working

My sony cdrw dvd drive suddenly stopped working. i've been having problems playing dvds on my computer saying there was an issue with the video codec so i inserted the operating system dvd that came with my computer to re-install windows media player and the dvd player stopped working after that. internet explorer was automatically removed from my computer too following this. i think i may have messed something up with the installation cd as the problem began immediately after that. help!!

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  • phunkgrl Jul 12, 2009

    Thank you!!

    I don't have the Sony Recovery CD. I don't think my computer came with one. Would it be on the Operating System CD?

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  • Dell Master
  • 19,396 Answers

Backup all your data, copying data in My Documents, Desktop, copying favourites and eventually Outlook data. Copy the data on an external hard disk.
When everything has been saved do a Complete Recovery using the Sony Recovery CD.
The computer will go back to factory settings, in the same state as it was when you purchased it.
That is the easiest way to proceed when you get multiple system problems of this kind.
Regards.

Posted on Jul 12, 2009

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Posted on Jan 02, 2017

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