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You should check the motor and the rollers. There are oil joints that can possibly use some oil or the motor is going bad. The way to check the motor is with a volt meter or to check it with your hand after running it for 5 minutes without a load on it. If it is very hot then replace the motor. Most noise problems come from the rollers bearing which usually just need to be oiled and not replace. There is a cover behind the big roller that can be removed to look at the problem
There should be a knob on the post holding the platform in the vertical position. Press the platform slightly. Pull out on the knob and let the platform fall (gently) back toward you.
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