Question about Western Digital My Book Essential 1TB External USB 2.0 Hard Drive

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Cannot open the hdd at all, it's spinning and it's connected!

I have the same problem. When I connect the device the sound for a new usb-device appears but I cannot see my hdd in My Computer or in any other way.. :/

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I found a program that works to at least access the drive and remove a majority of the files. It's called PC Inspector File Recovery and is freeware. Also, here's a link for a few other useful free recovery programs to try...
Hope this works for you!

Posted on Jul 30, 2009

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You probably have to reformat the drive, hope this helps!

Posted on Jul 12, 2009


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I have an HP TouchSmart 600. When it was updated to Windows 10, it no longer recognizes the Mad Dog external hard drive (model: MD-AEN350COM), and does not show it in file explorer.

I'm a bit of an expert on storage systems. (for sure externals)
it's a SATA HDD in a box with USB cable right?
mad dog,
did you :
1: use the power pack for it> (it came with it) use that !!!
do not tell me it works on other PC lacking that pack

The usb ports can not run that hdd startup currents on vast numbers of Laptops with gutless 100ma usb ports. a fact.
2: next try all USB ports, test the ports with mouse to see that The USB port is even good, at all? next.

it must show up in disk manager first not explorer, its windows and that is a fact. (SEEN IN COMPUTER MANAGEMENT OF CP)
3: are you web connected?, when plugging in the USB cable.
if not , do not expect drivers of any kind to work .
a: PC on.
b: power pack connected to mad dog, put ear to MD case hear the drive spin, if not the power pack is bad, or the drive is dead.
c: plug on the USB cable last, hear windows(be web connected) go
DINGGONGSOUOND? it not the port is dead, try all USB ports
try looking in DM to see if USB ports are dead, some older laptops have USB3 ports that windows has missing drivers, and must be hand loaded by you to make uSB3 work(ask me how)
so try all USB ports. try a mouse on them all , all USB ports must work with a simple mouse. if not use only those ports that work with the mad dog.

dingdongsound = ms windows-system-sounds, called DEVICE connect, have volume up, and that enabled and you will get that sound for any USB connects.
try a mouse or usb stick on all USB ports to prove the all work. first.
then play with HDD. external.

May 23, 2018 | HP Computers & Internet

1 Answer

How can i open the body of my Acer External Hard drives 2.5 AH022S. because i can't open it on any of computer right now.

older post but not too old
NO PC stated at all, nor what OS you run, windows, android, what?

is this a new HDD ext
or from other PC with data from it.
or from this unstated PC that used to work but now now?
zero key fact stated, so no anwers possible
try all USB ports yet?>
go to (windoz) deskmanager is it seen there,
go to device manager, it must be seen there 1st ,then above.

did you drop it, if yes, boom heads crash.
the rule on all external (500GB or 1TB ?) drives
with no external Power pack on it.
is that many laptops and weak notebooks
do not have 500mA power on there USB ports
so the motor is born dead.
so plug it in, with your ear to the casing of hdd.
hear it , dead.silent.
hear it spin up (here)
hear it click madly, bad.

the MP3 is jet engine spooling but a hDD sounds the same.
just very tiny sound .
if the disk does not spin up, that means HDD is dead
or power to it is weak.

laptops with 100mA (power) USB ports are USELESS for any external hdd made. (lacking its own power pack)
what I do is buy or make my own HDD drive,
with power pack , then and ONLY then will it work on ANY PC.

Apr 06, 2018 | Acer Computers & Internet

1 Answer

My laptop stopped working so I removed Toshiba MK2565GSX hdd and I have a usb to sata/ide adapter connected to the hdd but it wont power on and the motor isn't spinning. I have important videos on their...

ur toshiba hdd is ur laptop's primary hard disk, so it is not booting from external hard disk, so open bios in ur laptop and set booting with usb as primary booting device, it works, if u have more doubts post me again

Aug 06, 2013 | Toshiba MK2565GSX Hard Drive MK2565GSX

1 Answer

Work around for USB Device Software for Compaq nx6110, Windows xp SP 3. my laptop some times refuse to detect and read the USB devices like : flash disk, external hard disk, modem,... it use to write that...

first off why run XP the Virus magnet?,Microsoft and hp dropped
support on this 3 years ago,,
not only that XP does not support most USB devices.
sure some old devices, but not new ones. (unless maker says otherwise and offers software to run on XP)

you are direct connected. to USB to external HDD.
That external disk, my guess has no external supply right?
that means it will overload many Latptops
the power spec, on USB varies, by different ports used and maker of the laptop...
I solve that horror by only buying external HDD what have wall power pack connected, mine is 12vdc 2amps, and will work on any PC made , ANY !
it uses its own power, so never overloads that weak PCs USB port.
here is the USB spec from WIKI page "USB" 0.5amps is gutless.
  • 0.5 A (USB 2.0)<<<<<<<<<<<<<<<<<
  • 0.9 A (USB 3.0)
  • 5 A (BC 1.2)
  • 3 A (type-C)
  • Up to 5 A (PD)
0.5 amps that is, 500mA, about 1/2 what hdd needs. to be happy.

yours is the first one, the weakest they made.
that is not enough current to spin up any HDD, from dead start.
cures: (all)
  1. get an external SSD drive,
  2. use and external case on external drive with its own powerpack
  3. buy and an EXTERNAL USB powered hub that is USB3 rated and it might run your drive connected to it.
  4. get newer laptop, one with USB 3 and runs w7 or newer.

Jun 27, 2017 | HP Computers & Internet

1 Answer

Getting data off HDD from Caddy ?

I have had similiar issues using caddies there seems to be many connecting parts that can fail or become old and dirty failing to make contact with the hard drive you could remove the hard drive and check these contacts make sure they are clean and making contact


You could just remove the hard drive from the caddy and connect it directly inside your computer as a normal hard drive

You would have to remove the hard drive and use a usb sata ide kit

you will then have to connect it to your computer using a usb port

Once connected to another computer to a usb port and power supply you should get a message found new hardware and it should install the drivers it should show on your computer or you might have to install it manually

click start click on computer to open you should see this drive

If you dont.

Click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a Yellow Question / Exclamation Mark? ! or a Red X

you will need to update/reinstall drivers

right click to reinstall drivers.

If you can see your usb drive but its not working

ports (com&lpt) right click update driver

Once you see this drive just click on it to open and copy all or any data you want and save it to another usb drive

or get one of these

NEW!2.5" SATA TO USB 2.0 external HDD enclosure case AU

Hope this helps.

Nov 23, 2012 | Computers & Internet

1 Answer

My drive fall form table i was tryed it is not working and not able to read my data that drive needle getting tick tick sound coming what can do?

The continuous "tick tick" normally means low power on the device.
Means: Case board broken or hdd logic board fault.

Possible solutions:
- Try to change usb port and usb cable.
- If you have an usb power adapter try to connect it JUST for some seconds to see if the disk spins.
Warning: you can burn your disk because the classic usb omputer port use a 500mA max power while an USB A/C normally can offer up to 2000mA.
- Buy a cheap 2.5" hdd case and put on it your 160gb hdd because the board of the Apollo could be broken. In this case check before buying if you need a SATA or a PATA interface.

If nothing changes, sorry, your hdd is probably dead.

Sep 13, 2012 | Imation Apollo Portable - Hard drive - 160...

2 Answers

My laptop doesn't recognize my 80gb harddisk. The light goes on but it down't show in My Computer or anything. What can I do?

Follow the steps given below to refresh USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.

Tip: It is always recommended to connect the main usb devices at the rear end usb port, as they require more power to initiate.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at

Mar 18, 2011 | Freecom 80 GB USB 2.0 Hard Drive

2 Answers

My verbatim model 47562 connects via usb and powers up, but nothing is detected by the computer at all and it does not show up. Need help urgently to recover all data please.

First of all try to:
- use a different usb cable to connect it
- connect it to a different computer
- connect it to a different USB port (preferably one in the back of the PC, not in the front plate)

If still isn't working, could be the electronics of the verbatim HDD case, you can try to open it, take out the hard drive and connect it directly to a desktop pc via SATA inteface. This can be tricky, so let me know if you need further assistance in doing that. You may need an adapter, depending on the HDD interface your desktop pc has
If unfortunately your drive is making mechanical repetitive clicking sounds it could be broken. If the data is very important to you, you can rely on companies like this:
to have it recovered, be warned though that the price will be expensive (about 1500$) so see if it's worth it.
Best regards

Feb 28, 2011 | Verbatim (47562) 250 GB USB 2.0 Hard Drive

2 Answers

How does a external USB SATA drive dock

yes you can but whether that would make it work or not is a different story.

It depends if the hard drive is still working or not however it would test for certain whether it is working or not.

Apr 14, 2009 | Fantom Titanium II (TFD500C16) 500 GB USB...

1 Answer

Maxtor 3200 not spinning...

Re-connect the hdd to pc. Go into Device Manager and select Disk Management. If the HDD is displayed here, see what options are available prior to a re-Format. Hope this helps...

Aug 01, 2007 | Maxtor Personal Storage 3200 (M1227310)...

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