Dell computer with Vista Basic won't start up. HDD Diagnostics ran and results were:
Drive 1: diagnostics
Drive 2, 3, 4, 5: No device
Any suggestions on what I should try next?
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Ensure that there is no diskette in the A: drive if system is equipped with a 1.44 Floppy Diskette Drive. If a disk in the drive, remove it and reboot.
Boot to the BIOS, reset defaults, reboot
If system still will not boot to the hard drive, power off, disconnect all peripheral items (Printer, scanner, external drives and USB drives) reboot.
At this point, boot to Diagnostics partition, or CD (F12 menu on some systems, Some HP systems have Hard drive diags in BIOS, Fn+Power for Dell Portables, CTRL+ALT+D for some Dell Desktops) If the hard drive fails diagnostics, replace the hard drive. If the drive passes diagnostics, it is not a guarantee the drive is good, just no fault was detected.
If the drive passes diags, then see if you can boot to a Windows CD/DVD. If you can't, either remove, turn off in BIOS or disconnect the hard drive, and see if you can boot to the Windows Media. If you can with the HDD disabled/removed/disconnected, again, replace the HDD.
If you can boot to the Windows Media, then go to Recovery Console in XP and run CHKDSK /R (Vista or Windows 7, run the repair my computer option off the menu, this may take multiple passes to fix) If this fails to resolve, then boot back to recovery console and run BOOTCFG /REBUILD (This is already done in Vista/7 in the repair tool)
If that fails, you will most likely be reinstalling Windows. If the Windows install crashes during a file copy, try RAM modules one at a time (Windows install is still the best RAM test we have) If the Windows install still crashes, replace the Hard Drive.
If your Dell diagnostics shows no fault on the hardware (hdd, memory, chipset, videocard, etc.) but still same issue occurs, I recommend doing another test using a different utility. Try using Hiren's Boot CD that can be found here and try running the S&M Stress Test 1.9.1 and Video Memory Stress Test 1.7.116. If your computer hangs while doing the stress tests, the video card or CPU might be failing already.
your HDD may be corrupted, re-installing windows vista is one option. Your best bet is if you have/ can obtain a copy of windows vista run setup and try the repair wizard in the windows vista setup, the wizard automatically finds errors and missing files and replaces them therefore solving any errors in your HDD. you can also try to use the recovery wizard from your recovery disc.
best of luck
Hi, first of all have you tried to run the diagnostics just to ensure the hardware functionality of your computer? if not, here's how: As the computer boots, press when the Dell Splash Screen appears. When the Boot menu appears, highlight the Boot to Utility Partitionoption, or the Diagnostics option and then press to start the 32-bit Dell Diagnostics. Press the key to highlight Test System Press to continue to 32-bit Diagnostics. Note: Express Test is the only test that will not require user involvement.
If there's no error found, that means, that your hardware most esp the hard drive (HDD) that came with your system is perfectly working fine and this isolated your issue that it's the operating system problem. It's good to know that you attempted to rebuild the OS just make sure it's the recovery cd that came with the computer. try to boot from the OS cd once again and reload / reinstall Vista. Here's the link for your reference (see step 4): http://support.dell.com/support/topics/global.aspx/support/kcs/document?&docid=DSN_339949&isLegacy=true#Issue4
Your 0 Drive is the main hard disk drive in your computer. That is where Windows is installed. If the pc doesn't see it, it cannot start. If you've moved, the hard drive cable or power connection may have come loose. You can try opening the case and reseating all connections and see if that works. If not, it's possible your hard drive is damaged and not working.
what are the things that you added recently, hardware(additional hdd, memory, video card) or software (antivirus, office, etc games.) try running a hard drive diagnostics, usually computer manufacturer install a hdd diagnostics on their BIOS that you can run. hit me back on the results.
Boot to the F12 menu, see if you can boot to the HDD diagnostics. If not, boot to the Dell Resource CD, run the HDD diagnostics from there. If Diags fail, replace the HDD. If they pass, boot to the Vista DVD, then run a repair of the operating system
I assume your OS is VISTA. If the HDD diagnostics passes, there's no other way to resolve this problem but by doing complete PC Restore. Make sure you backup all your files before you do this.
To do PC Restore on VISTA, keep on pressing F8 while on the Dell logo. Then press "Repair Your Computer". Click "Next" on the keyboard layout. Then logon with your usual Windows login name. It would default to "Administrator" but you can actually choose your own user account from the drop down menu then type your password. On the System Recovery Options, choose Dell Factory Image Restore.
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Form the info you provided, you have a RAID (Redundant Array of Independent Disks) disk array. RAID 0 (striped disks) distributes data across several disks in a way that gives improved speed and full capacity, but all data on all disks will be lost if any one disk fails. Apparently Diagnostics has determined that “Drive 2” is defective. You will have to replace the defective hard drive and reload the Windows operating system. Your responses are intended to improve the level of service provided. Please show your appreciation by rating your experience. Thank You.