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My ion slides 2 pc scanner will not work with my hp pavillon desktop pc mod. #a1530n. The disk installs ok but does not accept the scanner. Would I need a faster 2.0 usb port add on? If I do what usb adapter fit in my pc? Anyone elso have had this problem?

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  • David Kanze Jul 13, 2009

    Mr. Ekse, my hp pavillion has 4 usb2.0 ports. I tried plugging into two of them with no avial. My question also entails the notion of will the hp desktop work with the ion slides 2 pc unit on my pc? Since my pc is a couple years old I was thinking a faster usp 2.0 port will solve the problem. I do not want to invest in a faster port or ports unless the one I purchase will fit my hp pc and I will not have alot of difficulty trying to install if possible. Dave

  • David Kanze Jul 14, 2009

    ION SLIDES 2 PC STILL DEAD IN THE WATER I have a hp pavillon mod.# a1530n desktop pc. My new ION SLIDES 2 PC SCANNER will not work. The software seems to boot ok but when I go to scan,NO GOOD. I tried 32 and 64 bit settings. Three hrs. later still hitting keys to my frustration. I'm getting ready to give up ship. Anyone please knows about prob. Dave

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Well not knowing what operating system, I need to assume it's xp. Do you have power to the scanner? Assuming yes & you say you have usb 2.0(didn't look up the specs),try this. Go to "my computer" & right click. Go to properties ,hardware,device manager. Look for any yellow "?"'s. If there is one for the usb hub,then you need to re-install the usb drivers with the disk the pc came with or by going to the website & downloading it. Then if all is good there, unplug the scanner from the usb port, & while in the device manager, uninstall the scanner. Next go to the control panel & remove the driver. Put the disk in & follow the instructions to re-install the scanner. Re-boot & see what happens. If that doesn't work make sure you have the latest driver for the device by going to the website & make sure you have the proper one for the operating system you're using. I'm not familiar with that make or model scanner,so I don't know how old or new it is. Being it has the option for 32 or 64 bit,it's probably fairly new. 2.0 is the fastest usb currently made so there's no newer option there. If the scanner company has a tech support number it may be wise to call them with this issue if the above steps fail. Could be simply a bad scanner. Scanners & printers use the same resources,so check in the control panel to see if the pc sees it. If it does,right click on it & hit properties. It should say the device is working properly. If this is the case it's either a driver issue or you may need to enable it. hope this helps.

Posted on Jul 14, 2009

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Yes the ion slides 2 pc requires a USB2 port.

This is the cheapest PCI type card available that provides USB2 ports
http://www.newegg.com/Product/Product.aspx?Item=N82E16815166014


My ion slides 2 pc - 835cde3.jpg

See the link above the picture for details. - if you are outside of usa you will want to find another place to buy a card from, for example a local computer store.

You need a PCI - USB2 card, your computer has 2 pci slots available where this can be installed unless you already have added two extra cards to the computer?

HP tells me the computer has 3 PCI slots available, which 1 of them is in use and other two are free. Install the card to either one of them.

You will need to open the cover of the computer (unplug all cables before doing so), unscrew or remove a protective metal plate so you can fit in the card

870aa36.jpg

The red line on this picture is the metal plate on the slot that would need to be removed, then just insert the card into the white pci slot, and the blue circle, insert a screw there to hold it in place.

close the cover, connect all cables to the computer. Turn it on. The card will work probably right away without you doing anything, or you might have to use the cd that might come with the product to install drivers.

Then your USB2 ports in the back of the computer are ready for use, remember you can only use those ports for USB2 all other ports will still be USB1.

Install your scanner etc and it should work properly.

Any questions, let me know.
Thanks,
Ekse

Posted on Jul 12, 2009

  • Ekse Jul 13, 2009

    IF your computer already has USB2 ports, you do not need to buy usb ports since USB2 is the fastest available now, there are no "faster" usb2 ports.

    IF your computer does not have USB2 ports then I have posted the instructions above with great detail on where to buy one and how to install one. It is very simple.

    You do not need to buy a USB2 card unless you do not have any USB2 ports on your computer.
    Your computer should have 2 usb ports in the front and 4 in the back. Try the ones in the back.

    The documents do not mention if the ports are USB1 or USB2 on your computer.


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Does the computer not even detect the scanner when installing?
Is it powered on?
Did you plug it in in the software asked you?

This is your scanner:
http://www.ionaudio.com/slides2pc

On the key features tab at the bottom it says you need

  • Windows XP or Vista (32-Bit and 64-Bit supported)
  • Pentium III 450 processor or equivalent (PIII 800 recommended)
  • 128 MB RAM (256MB recommended)
  • 50 MB available hard disk space (100MB recommended)
  • USB 2.0 port
  • On documents and downloads section you can download the latest driver for your system and try again.

    Is this your computer:
    http://www.newegg.com/product/product.aspx?Item=N82E16883107089
    If so then it has USB 2 ,make sure you plug the scanner into the back USB ports and not the front.
    also try it directly on the USB port and not on a HUB.


  • Posted on Jul 13, 2009

    • Fabio Jul 23, 2009

      Any luck?

      It could also be a bad USB cable ,try another one if possible.

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