Question about Microsoft Windows XP Home Edition

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For the last two days haven't been able to get onto youtube

Can access ok on laptop but not on main comp, haven't changed anything so no idea why any help appreciated. Thanks

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  • heatherpassm Jul 12, 2009

    already using firefox, haven't deleted anything, just haven't been able to get onto youtube for a couple of days, although no problem getting on it with laptop, can't work out what has changed on main comp to cause this.

  • heatherpassm Jul 12, 2009

    They are both on same internet connection but laptop is using IE, main comp Firefox.

  • Mc Tech 2000 May 11, 2010

    I have only 1 question.... Are both the desktop (that cannot access youtube) and laptop (that can access youtube) in the same location using the same internet connection and the same browsers (Internet Explorer, FireFox, etc)? Please let us know. :)

  • fougzki May 11, 2010

    did you try to delete some temporary files, internet cookies and log files? Or maybe you should try to use firefox browser to view youtube.

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Please do the following:

On the desktop:
-First, go to mozila.com and download the version of Firefox they have to your computer (desktop)
-once the download is completed, uninstall Firefox by going to [Start], [Control Panel] then [Add/Remove Programs]
-scroll down the list of programs you have and uninstall Firefox.
-You also want to uninstall any "toolbar" programs on the list as well (google, yahoo, etc). These toolbars can also interfere
-After uninstalling Firefox and toolbar programs, look at your list of programs and make sure you only have 1 Anti-virus program installed (if you see 2 or more, please reply to us on how many you have installed).
-Now, restart your computer.... then log in.
-Install the new FireFox we downloaded to your desktop, by double-clicking on it
-Follow the on-screen prompts (as you may have done before when you first installed it).
-Now, after Firefox starts, try to go to Youtube.

Let us know how it went. :)

Posted on Jul 12, 2009

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