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I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
May God bless.
OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware. method 1: u can find smne with xp and wmp10 (rare) install drivers and run the updater or method 2: u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.
instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.
so all i used was: vmware 6.5 xp pro (wmp10) creative disc firmware updater by creative
installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.
hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable
Try the recovery tool from here (this is relevant to your recovery mode question also), but not all mp3 players will work with Windows Media Player 11 - causes a DB corruption - roll back to Windows Media Player 10 if this is the case:
Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.
2. Press and hold the Play button while powering on your player.
3. When the player displays the Creative logo, release the Play button. do a Clean Up this Scans the player and removes invalid links from its music library.
Does not affect music files themselves. Reboot the device. it it continues to boot into revcovery mode see below:
Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.
Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt
you should not have had to install anything for the Zen to work on Vista.
If you have installed any Creative software, remove it. Reboot, plug
your player in, open Device Manager, and remove the device that shows
up representing your player (completely uninstall it). Reboot again,
and plug in your player. It should be recognized now.
If that still doesn't work, then boot your player into Recovery Mode,
and perform both a Disk Cleanup and a Reformat. Reboot the player and
try plugging it in again. if it still doesn't try another computer and upload the latest firmware to it and then try it on your pc after firmware is loaded
You will need to re-fromat it. Yes, it does wipe it clean, but hopefully you have either a backup, or all the song files on your music player ( Jukebox, Windows Media ect...) At this point though, you may be in for re-occuring problems. Good Luck!
try plugging it to your computer in recovery mode, this should allow you to reinstall firmware, even if the previous install failed.(Search google
for zen nano plus recovery mode to find instructions.)