Question about LaCie 500GB d2 Quadra 500 GB USB 2.0 Hard Drive

3 Answers

Since a couple of days ago my LaCie 500GB external hard drive is making odd sounds, and eventually freezes, leaving the blue light flashing at the front and an inability to close the connection without shutting down the machine using the switch at the back. The sound that is made is always when the disk powers up and begins to spin (if that's what happens); it makes a kind of scraping sound and suddenly the 'power up' winds down, then the flashing. I can still turn it back on, it appears on my desktop, and access it, but I'm afraid this is going to change soon. I have done nothing out of the ordinary with the unit, and purchased it just over a year and a half ago.

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  • richard_s658 Jul 12, 2009

    Thanks a lot, Ekse. To be honest I'm not entirely sure if I'm outside the warranty or not, and I should definitely check that out (it's probably a one year warranty). I don't honestly think it's an adaptor problem; the sound is most certainly inside the unit. If I could describe the sound in terms of metaphor, it's like the sound a bicycle tire might make when the speed increases (such as going down a steep hill) and either the tire is warped or the break is touching it at one point, but it has that scraping sound every revolution. I'm not big on mechanics, and no technical wizard (hence I put this message on here without trying anything much on my own), but if there's a disk spinning in there it's rubbing against something, or the head is not lifting properly or something like that.

    As for files, I can still access them no problem. My concern is that when the unit freezes and I have to shut it down manually since it won't eject (can't disconnect via the desktop), it will eventually not power up at all and/or will be wiped.

    For now I'll check the warranty and do as one other person who offered a solution advised and check the disc utility. After that, I'll just hope for the best... for now :)

    Thanks again.

  • richard_s658 Jul 12, 2009

    TechRobert: I will indeed do that. Thank you. And yes, it does sound like a mechanical problem.

  • richard_s658 Jul 12, 2009

    Thanks, Ginko. There is no beeping, and no clicking sounds; instead there is a scraping noise as it powers up (the head?) and then the motor quits and the light starts flashing. From the comments on this problem it sounds like the head is indeed the problem. I've never touched any of the settings, so it shouldn't be a problem like that.

    I'll check the warranty first and see if I'm still covered. If not, I'll think about what to do next. Thanks.

  • richard_s658 Jul 12, 2009

    Thanks again, Ekse. I should perhaps make it known I'm working on a mac, if that makes any difference. I'm currently verifying the drive using the Disk Utility.

    I have received zero alerts as to errors. Only alerts that I disconnected properly, of course, after shutting it down manually.

    Oh, and I meant to comment on your post earlier and added it accidentally to my main post (this may go there, too). Did that help you understand the problem at all?

  • richard_s658 Jul 12, 2009

    Just checked using Disk Utility and it says the volume LaCie seems to be OK.

  • richard_s658 Jul 12, 2009

    Well, gents, so far so good. Despite nothing wrong being reported in the Disk verification I was able to disconnect and power down the drive no trouble at all this time. Here's hoping it continues to work that way.

    That being said, I appreciate anyone who wishes to offer any additional insights and/or feedback. I came on here to check if there were any similar problems and if this were perhaps a tendency in the LaCie product in question, but haven't seen any and so posted this. I apologize if it was in haste and the solution was so simple. Again, I appreciate the time you took to post comments.

  • richard_s658 Jul 16, 2009

    Hi again, all. Well, the problem seemed to go away for a short time, but today when I turned on the LaCie drive it won't load onto my desktop at all. There is a constant clicking sound inside the machine, and if you listen closely to the device it sounds like a fan is powering up and down but can't quite make it to full speed. It's obviously a mechanical problem. Going to call the Apple shop I bought it at and see if there's still a warantee, as well as what I need to do and if it's salvageable.

    Hope you're all well.

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  • LaCie Master
  • 13,433 Answers

So your outside of warranty?, if your drive uses a external power adapter, you might want to try another adapter or connecting the drive directly to your computer.

To connect it directly to your computer, you would need to take the case apart and take the hard drive out, depending on what kind of connector it uses, connect it inside your desktop computer and see if it works.

If its a ide drive inside (40pin wide cable and 4pin power cable) the jumper setting needs to be set correctly, reads on the top of the drive on the diagram. On Ide if theres another device connected to the ide cable, the other one needs to be Master and the other Slave.

if its sata, you just connect it to a free sata connector and power.

The drive should come up on your computer just like any other drive.

If the drive continues to make strange noises, its most likely crashed possibly a head crash. Seems your outside of warranty, you may be able to recover some of the files by contacting the data recovery service @ the drives support website.

The drive will need to be replaced or repaired.

These drives can not be repaired at home.

Posted on Jul 12, 2009

  • Ekse Jul 12, 2009

    I disagree with ginkos solution, I've had few external drives that refused to start up properly and kept clicking, also device manager showed error code 10 device unable to start- I connected the drive directly to my machine and it worked perfectly later replaced the power adapter which was about 2 years old, the case and the drive worked perfectly in its case again.




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  • Contributor
  • 26 Answers

Hi dear.

your drive have mechanical issue and most probablay would be difficulat to repair.

try to check with disk doctoring utility.

gudluck

Posted on Jul 12, 2009

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  • LaCie Master
  • 19,396 Answers

When an hard drive start freezing and you start getting noise, that means that there is a physical fault.
If the hard drive is clicking repeatedly, and and then freezing, it is usually because of a broken head, or motor problem. Usually the problem get worse in time, and you will lose all your data. If the hard drive is instead beeping, then it can be physical damage (head or motor), or logic board problem.
Note: this is not jumper settings or PSU problem. When jumper settings are incorrect (PATA) the hard disk is not detected by BIOS, or sometimes not detected by USB adapter board, moreover if you did not change jumpers they do not come out alone. It also does not look like a PSU problem, when PSU is faulty or power insuficient, the hard drive does not run at all.
Regards.

Posted on Jul 12, 2009

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