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You may have a screen saver running in background which you need to disable in general display settings.try holding the power button for at least ten seconds then try and restart the tablet after you have done that.
On the iRulu.com site, scroll to the bottom of the page and locate the Download Center link in the Customer Service section. Alternatively, go to directly to https://www.irulu.com/download-center . (Note: this link is valid as of 9/20/2017, it may change.)
I did find a pop-up window for a promotion on iRulu products that needed to be closed before I could look at the serial number/product list after following the link to the Download Center.
I hope this helps.
Cindy Wells
(I do not know how long iRulu supports older products. It's possible that the available downloads may not include all of their tablets.)
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