Question about Microsoft Zune JS8-00001 Digital Media Player

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MP3 player -Zune not working

I purchased my Zune about a month ago. I only charge it in the car. I used it like I regularly do and the next day I turned it on to shuffle mode and it started listed all the songs very rapidly not playing them individually. Then I tried playing just one song and it did it again...listing all my songs rapidly not stopping to play a song....not sure what to do....very frustrated!

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Just reset the Zune by holding the left button and the up portion of the center control continuously until the screen goes blank. Release both and the unit will reboot.

Here's a Youtube showing the process: http://www.youtube.com/watch?v=8BqqlDwtYbQ

If this doesn't work, contact MS to get a warranty replacement.

Assuming it does work, be sure to check that you have the latest version of the Zune SW as new units are usually several versions old and updating your unit will make it more reliable in my experience.

Posted on Jul 12, 2009

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