Question about Bell Technology Creative Technology ZEN X-Fi Digital Media Player

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I bought my creative zen x-fi yesterday, i tried charging it at first, but at last the next morning i woke up seeing that the battery had already run out and when i want to try charging again, it cant be switched on at all. what should i do?

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Try charging again and then if it fails send it back to creative or sell it

Posted on Jul 12, 2009

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Plug it back in. This is usually an indication that something in the notebook was running all night and drained the battery.
Perhaps the computer did not go to sleep or hibernate.
Charge it up and use it during the day to see how long the battery lasts.

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My creative zen won't switch on


Use a pushpin and insert it slowly but firmly into the reset hole. It's located right next to the charging dock on the bottom.

I've had mine for three years now, so I guess it's time to start looking for a better rated one for Christmas. It's pretty annoying, I agree.

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My Zen Stone Won't Charge


I have the same problem. I used it like 10 times. I believe the problem is that it has a liIon battery and it does not have protective circuitary on the battery. Do you notice that if you charge it and let it sit, the battery goes dead. Thats becuase there is a constant drain on the battery. LiIon batteries have a nominal voltage and if the voltage drops below that level, they won't charge any more.

Try plugging it in and pressing the on button to see if the blue charge light goes on. Do this over and over again to see if you can trickle charge it up to a level where the full charge will start. If not, its junked because Creative did not make the battery serviceable which is a 2nd mistake.

Personally, I hope never to buy another Creative product.

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1 Answer

My zen won't charge!!


Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.


Connection Problems:
Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

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"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

also try this if above doesnt work

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1 Answer

Zen Vision: M Frozen for good?


. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960
If that doesn't fix it try the USB cable

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4 Answers

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The zen man need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

You don't loose all your music if you reset it.

refer to creative.com/support and look up info on your model to see if anyone else has your issue.

if it is totally busted your player is still under warranty

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1 Answer

Is it my battery or bad system?


I had the same problem a few years ago. Creative said that it was due to connecting the player to a lead that was plugged in to a socket which was already turned on. They recommended pluging in the player, then turning on the socket. They also had downloadable firmware to fix this problem.

Good luck.

John Parr

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1 Answer

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Upgrade the firmware to version 1.62.02. That should solve all your problems. Go to www.creative.com to download the firmware.

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