Question about 2wire (1000-000057-000) Modem

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DSL modem no power in house, OK at shop, same cables.

Got a DSL modem from a friend - working well for him - and plugged it on. No lights came on. Took it to a shop, they plugged on with my cable and the lights came on. Back home lights also came on when I tried myself but few hours later when I tried to set it up I got no lights again. Tried multiple outlets, same result - no lights. What do you suggest?

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Well, by process of elimination, it sounds like it may be a problem in the wiring in the house. Your best bet may be to test your outlets for proper wiring (ie. hot/netural faults), and for cycle rate (in hz, 60hz is nomal). I would also look into a surge bar that is built for normalizing power (Often called Power Cleaners). If you have older electrical service into your house (fed from a pole) or if you are in an apartment or condo type building, there may be line problems with the power supply. Basic outlet testers are under $10 and really handy to have around if you do any sort of electrical work, but the surge bars can be quite pricy. I would look at other outlets in the house that have similar AC/DC converters attached (like cordless phones, laptop computers) and see if it works in those outlets. Really a very strange problem, and may go deeper then just the modem itself.

Posted on Jul 17, 2009

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Cannot connect to my Internet. On my 2Wire modem at home, The Power LED light is solid green, the Ethernet LED light is green, the DSL LED light is continually flashing, and there is NO Internet LED...


With the DSL light always flashing, it means that either the ADSL signal (synchronization) does not reach your modem, or your modem cannot 'read' the signal.

You need to determine if the problem is from one of the following places :
  • outside of your house (your land line or ISP equipment) or from the modem;
  • your telephone-cable inside your house or
  • one of your equipment;


Try the following manipulations to determine from where the default comes :

  1. Determine if the problem is in your house or on the land line
    • Unplug each and every equipment which is connected to your telephonic installation (Fax, phones, answering machines etc);
    • Using the shortest telephone cable (RJ11) you possess, plug only your modem to the main telephone jack of your house.
    • If the DSL LED still flashes continuously, the problem is somewhere between your ISP's equipment and your house. You should call them and expose the situation. At this stage, you can't do much else.

  2. Determine if the problem is in your house installation
    If the DSL LED lights up when it is plugged to the main telephone jack, then it is either one of your equipment which is at fault, or the house installation. To pinpoint the problem, do the following :
    • With all the other equipment still unplugged, try the modem on all the other telephone jacks you have around the house.
    • If the DSL flashes continuously on one of the jacks, you will have found the source of your miseries. Depending on your ISP's terms and conditions, you will either have to call them of call for the services of a third-party technician to solve the problem.
    • If the DSL lights up correctly on all the telephone jacks, then your house telephone installation is good. Proceed to the next series of tests.

  3. Determine which equipment is at fault
    • Plus your modem to one telephone jack and wait for the DSL line to light solid.
    • Use a splitter (ADSL filter) to plug the equipments you possess (telephone, fax etc) one by one. Verify each time if the DSL LED is still lit or flashes continuously.
    • If one of the equipment causes the DSL LED to flash, it is that equipment which causes your problem.
    • If every equipment causes the DSL LED to flash, the it is the splitter (ADSL filter) which is causing the problem. You can confirm this hypothesis by testing each and every ADSL filter you have in your possession.
    • Replace any faulty equipment and you should have eliminated the problem.
If nothing of this solves your problem, you won't have any choice but call you ISP. Don't hesitate to tell them all tests you will have done.

May I also make some recommendations :
  1. Use a power surge protector (not a UPS though) to plug your modem to the electric outlet BUT plug it directly to the telephone jack;
  2. Make sure your modem is plugged in as far as possible from UPS, television, etc.;
  3. If possible, don't plug the modem in the same electric outlet as other equipments;
  4. Don't use any telephone extension cable to plug your modem to the telephone jack.

Hope this helps you. Let me know what happens next.

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We have 2 desktop pc's. One in one room and the other in another room on the far side of the house. Both are connected to the same telephone line. The 2wire homeportal 100 hg died and I went to Radio Shack...


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What to do if dsl light is blinking


This likely means that your DSL modem is not trained up with the DSLAM. - Geek talk for your modem is not connected to the phone company's equipment properly.

1.) Remove power from the modem

2.) Remove all devices (including the DSL modem) from all phone jacks in the house.

3.) Add the DSL line back to the wall jack, taking care to plug the wall jack into the correct jack on the DSL line. (Do not use a DSL filter on your modem!)

4.) Power up the modem/

Still not working? Continue...

5.) Try a different phone jack

6.) Try a new phone cable between the wall jack and modem

7.) Call the phone company for further assistance.

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1 Answer

Followed all the set up steps but my DSL light would not stay on


  • 1 Plug the Ethernet cable into the Internet port on your wall. If you do not have Internet ports installed in your home, connect a phone line adapter to a phone line jack. The adapter makes the phone line wider so Ethernet cables can connect to it. This does not block your phone from use.
  • 2 Plug the other end of the Ethernet cable into the Internet port on the back side of the Netgear DSL modem.
  • 3 Connect the Netgear DSL modem to a local power source. The power plug inserts into the modem via a small port on the rear of the modem.
  • 4 Insert a second Ethernet cable into one of the numbered ports on the back of the modem. Run the cable to your computer and plug it into the Ethernet port on the computer.
  • 5 Look on the back end of the DSL modem for an HTTP: address. Type this into your Internet browser's search bar. The Netgear DSL modem menu appears on the screen.
  • 6 Select how many computers are to use the modem, if you are using it with other DSL modems and set up a password (the default username and password is "admin"). Click "OK" to initiate the changes you made to the menu. You can now use your Netgear DSL modem to connect to the Internet.


  • Read more: How to Install a Netgear DSL Modem ' eHow.com http://www.ehow.com/how_5886784_install-netgear-dsl-modem.html#ixzz10lH4dl2y

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