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I have an HP Pavilion 6000. The other day while I was on it the screen went blank then it tried to reboot. I get an error message PXE-E61 media test failure check cable. It continues to try to boot up but the message always comes up until you turn the thing off. I have gone online to try and find out what's wrong. I get different answers. MB, OS, hard drive. I have a lot of stuff on my hard drive I'd like to keep. I did a backup a month ago but hadn't done one since. Please help. I want my computer.

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  • elizabeth130 Jul 12, 2009

    Sorry. It is a dv6000. A laptop. I also cannot use the cd/dvd player. It hasn't worked for over a year and the bios doesn't have my external cd/dvd player on it. So there is no way to boot it from a recovery disk.

  • elizabeth130 Jul 12, 2009

    I have tried removing and reinstalling the hard drive. It still does not work. As far as the USB external hard drive is concerned, it has no OS. How could that work at all.

  • elizabeth130 Jul 12, 2009

    how exactly do you back up data from a hard drive your computer won't read. and how do you try to read the hard drive from another computer?

  • elizabeth130 Jul 12, 2009

    found one on the internet. unless they have these at walmart this will have to wait until I can go shopping tomorrow. I will get back to you after I have check the hard drive. thank you for the help. catch you tomorrow.

  • elizabeth130 Jul 13, 2009

    just waiting for my adapter to come in. Had to order over the internet. I will accept solution to you get paid, and will post another comment when it comes in and I see if my hard drive still works. The adapter I ordered will also let me see if the cd/dvd drive still works. If they both work then I'll know it the system board and will order one to install. My son has taken a few classes in IT and will replace the board for me. Thank you for your help. If I ever have another problem I will definitely go to this website again.

  • elizabeth130 Jul 13, 2009

    DickCanFixit was extremely helpful. I have used other websites like this while working on my car. DickCanFixit was a lot more knowledgeable in the area of computers than anyone it talked to about my car. If I ever need help with my computer again, I will use this website again. Thank you.

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The first thing to try is disconnecting and reconnecting the cable to your hard drive. HP claims they have no "Pavilion 6000", so I can't point you to a manual for your computer. The HP Site has links to many manuals. If you are not comfortable about opening your PC and moving cables around, take it to a PC tech. Odds are good your data is safe.

If it still will not boot after reconnecting the cables the next step is reseat all the components you can and then flash the BIOS. Post back with an updated model number and I can walk you through that too if needed.

Posted on Jul 12, 2009

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  • Dick
    Dick Jul 12, 2009

    Ok, your manuals are on the HP site here. In the manuals section there take a look at the "HP Pavilion dv6000 Notebook PC Maintenance and Service Guide" Go to page 1-19 and remove the cover on item #6. Remove and reinstall the hard drive, then attempt to boot the computer again. If it will not boot the next step is look at page 2-1 and go into the setup utility. Set your computer to boot from your USB external hard drive and try that. Post back with your results.


  • Dick
    Dick Jul 12, 2009

    You said, "bios doesn't have my external cd/dvd player on it. So there is no way to boot it from a recovery disk."

    You enable booting from a USB device in your BIOS, then you use your external cd/dvd player with your recovery disk in it. If you boot, but your computer still cannot recognize your hard drive you will need to remove the hard drive and back up all data on it that you wish to save. Then read the drive from another computer to see if the drive is still good. If the drive is good but your computer cannot see it then your interface between motherboard and drive has failed. You will need to remove the motherboard and attempt a repair, or get a different computer. Post again with the results of your testing.


  • Dick
    Dick Jul 12, 2009

    You do that by removing the hard drive and connecting it to a working computer. Your drive is inside a caddy or carrier that interfaces with your computer. You need to take it out of that carrier (look in your service manual linked above on page 5-8. To connect it to another computer you will need an external enclosure, available at any Best Buy, NewEgg, or local computer store.

  • Dick
    Dick Jul 12, 2009

    Make sure to take the drive with you. There are IDE and SATA drives, and each needs a different case. I can't tell from the documentation which yours has.

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