Question about Arris SURFboard SBG900 (49402201900) Modem

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Moto Surfboard SBG900 and VPN Client = SLOW

My Moto SBG900 gives great service on cable until I start my company's VPN client. Then, my 8 Mbps (download) connection goes to 50kbps!! When I disconnect and reboot the modem/router my speeds come back to normal. Is there a modem setting somewhere that can fix this?

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  • SlowPokey Feb 26, 2008

    My laptop is very fast until I connect to the SBG 900 modem. Then the whole system slows way down. It is like working at dial-up speed. It also slows the function of the laptop in native programs like Word. When I disconnect from the wireless connection, the laptop goes back to normal processing speed. I need to know how to correct this. Thanks

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  • 7 Answers

Hi,
Please see the specicification, also check with you company
IT Admin, to release it to the Max speed or to check the
net work cable, may be too long, also Test the cable with a Data Test meter and conform the data quality. Or change the port from main router.
Otherwise change the whole networking router.

Regards

Posted on Jan 06, 2008

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Posted on Jan 02, 2017

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Cisco expert


I think you're confused. IP Communicator is the unified communications client (IM and Phone) It is looking for a capatible headset so you can use your softphone. This software is not your VPN client. There are two different cisco product: one for your VPN and one for your phone. If you're trying to ocnnect to an old-style Cisco VPN, your IT dept will have to configure that with a certificate.
Solution from Cisco: http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_tech_note09186a00809b6c40.shtml
This behavior is observed when a user attempts to install or use the IP Communicator on a system that has different names for the Playback (wave out) and Recording (wave in) devices.
In order to overcome this problem, perform one of these tasks:
-Use a USB headset that is recognized by the IP Communicator.
-Upgrade to the latest version of the IP Communicator

Nov 07, 2013 | Arris SURFboard SBG900 Wireless Router...

1 Answer

I am unable to access my company's vpn server.


You may have some needed firewall ports blocked on your router. Turn off the firewall temporally and see if your able to connect. Your company IT folks should be able to tell you what ports they need open.

Oct 20, 2017 | Arris SURFboard SBG900 (49402201900) Modem

2 Answers

I am trying to connect using Cisco VPN through my Motorola wireless router, but cannot connect. I check with my internet service provider and they do allow VPN. Our IT division has checked the...


The devices appear to be in functioning order. However, the connection network requires another computer on which signals are directed towards. The computer server on which network resources are acquirable is unavailable. For example, your devices can provide sevices to another computer if any were avialble. Usually an internet provider would allow acess to several computer with subscription. Consult an internet service provider, examples, at & t, T- mobile, Verizon, boost mobile, or consult any available at your local area. www.at&t.com, www.t-mobile.com, www.verizon.com, Goodluck

Jan 11, 2011 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Set up wireless security


1 On a computer wired to the SBG900 USB or Ethernet port, open your web
browser (for example, Microsoft Internet Explorer)
2 Type http//:192.168.100.1 and press ENTER to display the login window:
3 In the User ID field, type admin (case sensitive) and press TAB.
4 In the Password field, type motorola (case sensitive) and click Log In to
display the SBG900 Setup Program main window:
As soon as your network is operational, run the SBG900 Setup Program to:

"Wireless Network Setup"
For a LAN with one or more wireless clients, enable wireless security on the SBG900.

"Wireless Network Setup"
After enabling wireless security on the SBG900, as required on each wireless client:
> If you disabled ESSID broadcasting on the SBG900, set the client Network
Name (ESSID) identical to the ESSID on the SBG900.
> If you enabled WEP on the SBG900, set the client WEP key identical to the
WEP key on the SBG900.
> If you enabled Allow Only Listed Stations Access, be sure the MAC
address for each client is correctly listed on the SBG900.

Dec 22, 2010 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Hi. just got cable internet (Comcast) and am


that's normal, wireless is normally between 1/4 and 1/2 the speed of your wired connection. normally the router gives priority to wired devices, but this should not cause you any further slow down unless you have wired devices plugged in at the same time you are using wireless. this can be changed from your router's admin page.

Aug 14, 2009 | Arris SURFboard SBG900 Wireless Router...

2 Answers

Cisco VPN Client Error


Hello
Try to switch off the Cisco VPN Stateful firewall.

Apr 19, 2009 | Computers & Internet

1 Answer

I have a Surfboard SBG900 router and cannot connect to VPN


The issue you have is not due to enabling WPA. It is due to enabling Firewall protection. Either turnoff firewall or use custom option to enable required ports.

Nov 26, 2008 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Wireless Doesn't Work - No light.


If someone else setup the router for you they may have turned off the wireless. If you can connect via ethernet use the web based configuration utility to turn it back on.

The intial setup is as follows in the manual:

To provide an initial wireless connection to your network and the Internet:
1 Connect the SBG900 to the cable TV system as described in Section A.
2 On each wireless client computer, install the wireless adapter hardware and
driver software according to the manufacturer's instructions.
3 On each wireless client computer, set up a wireless adapter profile to
“connect” the client to the SBG900. The procedure depends on your
wireless adapter and computer operating system.
In your initial profile, use the SBG900 default wireless Network Name
(ESSID) motorola (case-sensitive).
Your computers are connected but not secure.
The default SBG900 settings provide no wireless security. After
your wireless LAN is operational, be sure to enable security as
described in “Setting Up the Wireless LAN” in the SBG900
User Guide
.

Oct 30, 2008 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Router is blocking my VPN client


I have the same problem with the Cisco VPN client, but when I turn the firewall off on the SBG900 it works fine.

Feb 20, 2008 | Arris SURFboard SBG900 Wireless Router...

1 Answer

I get connected to my work VPN, but i can't sea any servers.


Because when you want to browse free it will happen, so better check with he hotel/fastfood or airport IT admin, he would have blocked it.
Good Luck
Johnson

Dec 10, 2007 | Arris SURFboard SBG900 (49402201900) Modem

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