Hi my son has a creative zen touch i can get it playing but cannot view any thing on the screen he told me its when he got off the plane this happened but i have noticed a scratch or could be a crack on the screen pls help
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Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site: http://support.creative.com/downloads/download.aspx?nDownloadId=100120
Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.
I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip. Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button. I would try a "clean up" first, as this is less intrusive and will not erase data.
Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."
For more detailed instructions on how to troubleshoot your Zen, click here
After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did? 1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device. It recognizes the device but can´t find any update to the drivers, 2. Updated Windows Media Player 9 to Windows Media Player 10, 3. Restart the computer 4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers. 5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)" 6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.
The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....
You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:
To Erase the Firmware:
1. Get a paperclip and straighten it out.
2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.
3. Select "Reload Firmware."
To Load the new Firmware:
Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.