Question about Logitech Harmony 520 LCD Remote Control

1 Answer

I purchased a Harmony 520 remote back in Feb./March. I registered it online and I have perfomed all of the updates. The display and backlighting quit working. What do I need to do about this and is covered to get it replaced?

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1 Answer

HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Posted on Mar 05, 2010

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Hi there i have a logitech harmony 520 remote and my son spilt some soda on it. now the lcd display is blank all the time even when a button is pressed, but when i connect it to my pc via usb it flashes...


Please apply the following troubleshooting steps to get the LCD screen issue resolved:

1- Remove the battery from the Harmony Remote for 10 seconds and insert it back in, and test the remote to see if the screen is displayed properly. If this does not fix the issue, please proceed with the following steps.

2- Make sure you have the latest Logitech Harmony Software (version 7.6.0) installed on your computer.

3- Connect your Harmony Remote to the computer. Run the Logitech Harmony Remote software on the computer and Login to your account.

4- Click on the "Downloads" button at the top and select "Firmware"

5- Remote will go through the firmware update, which will put the Harmony Remote back to Factory Default with the most updated firmware. Then software will ask you to select "Yes" to update the remote and click on "Next" to do a remote update, which will take the information on your account with your Devices and Activities and bring them into the Harmony Remote.

6- If this Firmware Update process does not fix the LCD screen issue, try doing a Firmware Update in "Safe Mode". To do this; remove the battery from the remote, press and hold the "Off" button on the top of the Harmony Remote and insert the battery back in to the Harmony Remote. Screen will display "Safe Mode" and then please follow the steps 3 through 5 again.

If this doesnt fix the problem i suggest you contact logitech. when contacting them, do not tell them your son spit soda on it:

Logitech's Warranty is:

Nontransferable to other users and limited to the original purchaser
Valid from the first date of connect to the Logitech Harmony Remote software for a period of time determined by region

Cases not covered under warranty:

Damages caused by:

Accident
Abuse
Misapplication
Unauthorized repair
Modification or disassembly
Improper operation or maintenance
Connection to improper voltage supply

Jan 17, 2010 | Logitech Harmony 520 LCD Remote Control

Tip

Harmony 520 Glow Light Fix


Logitech Harmony 520 Remote Control Glow light / Backlight Fix


fd1a1ef.jpg
Does your Logitech Harmony 520 Remote Control Glow Light / Backlight stay on and won't turn off?

The problem is the timing crystal.
This is a solid state component that is responsible for telling the remote when the light has been on long enough.
It is very common in these remotes for the timing crystal to fail, thus your glowlight stays on until the batteries are dead.

If your Logitech Harmony 520 is under warranty, contact Logitech Support (1-866-934-5644) to have your remote replaced.

If you are handy with soldering solid state electronics, the part you want to replace looks like a capacitor. You can buy what you need from any electronic parts store or hobby shop, just ask for a 32.768KHz crystal.

I hope that helps.
__________________________________________
Harmony 520 Manual Download
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix

on Apr 27, 2010 | Televison & Video

Tip

Harmony 520 Glow Light Fix


Logitech Harmony 520 Remote Control Glow light / Backlight Fix


fd1a1ef.jpg
Does your Logitech Harmony 520 Remote Control Glow Light / Backlight stay on and won't turn off?

The problem is the timing crystal.
This is a solid state component that is responsible for telling the remote when the light has been on long enough.
It is very common in these remotes for the timing crystal to fail, thus your glowlight stays on until the batteries are dead.

If your Logitech Harmony 520 is under warranty, contact Logitech Support (1-866-934-5644) to have your remote replaced.

If you are handy with soldering solid state electronics, the part you want to replace looks like a capacitor. You can buy what you need from any electronic parts store or hobby shop, just ask for a 32.768KHz crystal.

I hope that helps.
__________________________________________
Harmony 520 Manual Download
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix

on Apr 27, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

Glowlight problem


The problem with your Logitech Harmony 520 backlight staying on is with the timing crystal.

This is a solid state component that is responsible for telling the remote when the light has been on long enough.
It is very common in these remotes for the timing crystal to fail, thus your glowlight stays on until the batteries are dead.

If your Logitech Harmony is under warranty, contact Logitech Support (1-866-934-5644) to have your remote replaced.

If you are handy with soldering solid state electronics, the part you want to replace looks like a capacitor. You can buy what you need from any electronic parts store or hobby shop, just ask for a 32.768KHz crystal.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Harmony Remote Glow Light Fix
Logitech Harmony Safe Mode Fix

Dec 04, 2009 | Logitech Harmony 520 LCD Remote Control

1 Answer

Harmony 520 glow light won't turn off. I have updated the software and tried all the suggested fixes. Is there a way to disconnect the glow light.


The problem with your Logitech Harmony 520 backlight staying on is with the timing crystal.

This is a solid state component that is responsible for telling the remote when the light has been on long enough.
It is very common in these remotes for the timing crystal to fail, thus your glowlight stays on until the batteries are dead.

I am not aware of a way simply disconnect the glow light.

If your Logitech Harmony is under warranty, contact Logitech Support (1-866-934-5644) to have your remote replaced.

If you are handy with soldering solid state electronics, the part you want to replace looks like a capacitor. You can buy what you need from any electronic parts store or hobby shop, just ask for a 32.768KHz crystal.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Harmony Remote Glow Light Fix
Logitech Harmony Safe Mode Fix

Oct 10, 2009 | Logitech Harmony 520 LCD Remote Control

Tip

Harmony 520 Manual Download


Download Logitech Harmony 520 Remote Control Manual


fd1a1ef.jpg
Have you misplaced your Logitech Harmony 520 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 520 Remote Control Users Guide?

Follow this link to download a pdf version of the operations manual.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony 520 Glow Light Fix

on Apr 27, 2010 | Logitech Harmony 520 LCD Remote Control

Tip

Harmony 520 Manual Download


Download Logitech Harmony 520 Remote Control Manual


fd1a1ef.jpg
Have you misplaced your Logitech Harmony 520 Remote Control Owners Manual?

Would you like a digital, searchable, pdf version of the Logitech Harmony 520 Remote Control Users Guide?

Follow this link to download a pdf version of the operations manual.

I hope that helps.
__________________________________________
Logitech Harmony Firmware Update
Harmony Mac Software Download
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony 520 Glow Light Fix

on Apr 27, 2010 | Televison & Video

1 Answer

Display on Harmony 520 not working but buttons are all working


Hey!

I had this same issue with my Harmony Remote. Logitech sent be these steps and they got it working right!!!

1) Remove the battery from the Harmony Remote for 10 seconds and reinsert it. If this does not resolve the issue, please continue troubleshooting.
2) Ensure you have the latest version of the Harmony Remote Software (7.7).
3) Update the firmware on the Harmony Remote. The following link shows how to complete this task:
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=10747
4) Try putting the Harmony Remote in safe mode and complete the firmware update again. The following are the steps to accomplish this:
a) Remove the battery from the Harmony Remote.
b) Press and hold the power button while reinserting the battery into the Harmony Remote.
c) To get out of safe mode, remove the battery for 10 seconds and reinsert it into the Harmony Remote.

I hope this gets the display on your Harmony Remote working too!!!

-Kennedy

Oct 08, 2009 | Logitech Harmony 520 LCD Remote Control

1 Answer

No display on LCD screen on Logitech Harmony 520 remote


Try this.

1. Log into the Logitech Harmony Remote Software on your computer
2. Click on the Downloads button at the top-right corner of your screen
3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote
4. Once the firmware upgrade is complete, click on the Update Remote button
5. Test your remote.

Jun 14, 2009 | Logitech Harmony 520 LCD Remote Control

1 Answer

I need to re-program my Harmony 520 for a new TV.


I can help you program your Logitech Harmony 520 remote.

The Logitech Harmony 520 remote control is programmed through the Harmony Setup Software you can download from here.

Once installed, you will simply run the software, and select the devices you would like to control from menus. The software finds the right codes for you and loads them into your remote control.

I hope that helps.
_____________________________________________
Harmony 520 Manual Download
Logitech Harmony Firmware Update
Harmony Win Software Download
Logitech Harmony Safe Mode Fix
Harmony Remote Glow Light Fix

Jun 07, 2009 | Logitech Harmony 520 LCD Remote Control

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