The line has been checked by our service provider Virgin and they say the line is O.K
Virgin nearly always say that the problem is your end and not theirs.
The first thing to check is that the REN number is not exceeded. REN stands for "Ring Equivalent Number" and is made up of the total number of phones connected to your line. Usually each phone and extension has an REN of 1, so 3 phones would total REN 3.....no problem. However, some phones may be REN 1.5 or REN 2 and this could add your REN up to 6 (if all 3 phones were REN2) and this could exceed the maximum. To check this, simply disconnect all extensions so only the base or master phone is in operation and try a call to see if still quiet. If still a low volume then Virgin may be right and it is not their problem, but at least that rules out a possible REN problem.
To confirm or disprove you will need to do the following:
1. Pop round to a neighbour who has no problem with their phone and try your phone in their socket (doesn't have to be a Virgin line). Call someone and see if they can hear you properly. If the sound level is low as before, then it is your phone that has the problem but if fine then your phone has no issues.
2. Borrow the neighbours phone and plug it into your socket and make a call. If low volume then it is a possible Virgin problem and at the very least they should send someone round to physically check your line. Make sure that you have done all the checks as above.
Testimonial: "Many thanks. I carried out check using neighbours phone et voila! the problem was still in place. I disconnected the extension lead which was hard wired into the master socket,bingo, problem disappeared. The extension is actually redundant so we are back in business. The one minor snag is in the process of trying to eliminate the fault we have lost the dial ton We can live without it but is there a simple cure? Cheesey"
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