Question about TruTech TT320

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T600D -- door won't open, but functions well!

My T600D has the same problem (door won't open, but functions well!). I had to open the player box to get my disc out. Now I want to contact techSupport or return the item since it is only 5 months old.

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  • Anonymous Nov 18, 2007

    My open/close button does not work. I can not open my dvd player and also had to take the top off the dvd player to get my dvd out.

  • Ofelia Nov 18, 2007

    I bought mine 3 months ago and I have the same problem.I don't know what to do

  • Anonymous Nov 19, 2007

    Same problem. Mine is 9 mo old and I will never buy this brand again. This is the second dvd player that went bad in less then 2 years. You get what you pay for. If you want a dvd player for your cottage and will only use it 2x a year then this is the way to go, otherwise spend an extra 20 bucks and have a dvd player that will last more then 1year.

  • Anonymous Dec 04, 2007

    The second time I used the T600D DVD, it would not eject. Removed back screws to remove disk. Took to Target who will not do anything since it was a gift without a receipt. The unit was manufactured in February 2007. I would like a replacement asap.

    Thank you,

    E. Brinkerhoff

  • pageapge Dec 06, 2007

    T600D DOES NOT EJECT DISK. When the eject button is pressed, the Door is unlocked but the disk does not slide out.
    The player seems to work fine otherwise.
    Will remove cover if necessary.

  • Anonymous Dec 11, 2007

    I have the same problem---player T600D functions well but door won't open--and it is only 8 months old

  • slk2008 Dec 12, 2007

    I am also experiencing the same problem with my T600D-the door won't open, either by manually pushing the button on the machine or by remote. It shows on the TV screen that the door it open, but it is stuck. I don't have a DVD in it now but can not use it if I can't get the door open. I have only had it about 6-8 months and bought it at Target. Any ideas?

  • Anonymous Dec 27, 2007

    i have the same problem!! i've only had this dvd player for 3 months! i bought it to last at least a year but it crapped out on me so soon!

  • khaskin Jan 05, 2008

    Door will not open and hear slight noise inside. Opened case and found motor not spinning up.

  • crash123 Jan 10, 2008

    T600-D Door won't open. Only used once.Gear driven. Removed top and gears move slightly and red light comes on but tray will not move out.

  • Happy-happy Jan 21, 2008

    Same. Door won't open. Used 3 times. Target's 90 day policy is up and they are not interested in helping. Am currently writing a letter to Starlite Consumer Electronics.

  • David Doran Feb 05, 2008

    Have the same problem with a T-600D, door will not open and Target who apparantly is the distribtor for Trutech wants to know from noithing, it seems evident Trutec has an issue but get this, the 800 number in the instruction book is "non-working". Guess that says it all. Have not seen anything regarding this issue being addressed or cause and remedy.

  • angmatt1 Jul 06, 2008

    I took mine apart to get a disc out. It still works, but now my remote doesn't.

  • Anonymous Jul 25, 2008

    My T600 TruTech DVD won't work have only used it a few times and

    want a replacement, or reliable repair.

    Thanks A

  • hgherring Aug 30, 2008

    Player only used a couple of times but door won't open.

  • Anonymous Mar 19, 2009

    the damn door stopped working after only bout a week or less! i have to hit the top of it to get it to open when i want it.. there are no codes for this player or anything!!! this is fricken ***!



4 Answers

I purchased a TRU TECH TT 320 DVD PLAYER at Target, used it 3 times; now the door will not open, manually or with a remote; and the DVD Player will not play at all.  Target does not want to get involved if you are beyond your 90 day warranty. 
I spoke  with Laura Pio, 760-633-1406, SR Executive Team Leader-Merchandising in the Encinitas store and it was a waste of time.  Another manager in the Encinitas store had told me they were getting a lot of complaints about the quality of Tru Tech, more than other companies, but Laura Pio said she was not aware of this.  Maybe if we all call her, she will become aware and do something.
What I would like is for TruTech to exchange this for another that works or for a more expensive DVD Player that works, or let me talk with a Tech that can explain why this product is defective.
This was my first DVD Player.  Thanks Tru Tech.  I will no longer be shopping at Target or purchasing Tru Tech products.  I just hope my TT TV keeps working.
Not happy in Carlsbad

Posted on Feb 16, 2008

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Joe at Starlite customer service 1-612-344-4668 said to buy a new unit and return the bad one under the new warranty. Brilliant! crash123

Posted on Feb 15, 2008


Mine does the same thing and its only about 4 mnths old

Posted on Jan 22, 2008

The belt that drives the close-eject mechanism is broke. Don't know where to buy them.

Posted on Dec 11, 2007

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