Re: HP C6150 error 0xc19a0035 - ink system failure
I HAVE FOUND THE PROBLEM AND SOLUTION!!!**This applies to ALL HP printers** I had the same problem with my C5380 and I found out that it is in fact the print head that has failed. Take the print head out following these instructions;1: open the lid of the printer while turned ON2: when the ink carrier stops in the middle, remove the ink tanks3: lift the lever on the right side of the carrier4: remove the print head by simply lifting it from the front and slightly tilting it back so that it slips out easily DO NOT FORCE IT5: on the back of the print head you will see a date printed on it, this is the EXPIRY DATE of the print head6: if the print head has expired BEFORE your purchase date (check your purchase receipt) contact the place of purchase with the receipt AND the date on the print head and tell them you rang HP Service and was told the seller must replace the print head OR the printer (seeing it was sold ALREADY expired).It is likely that the seller is totally unaware that the print heads expire (as HP is the ONLY manufacturer I have found to have expiry dates on things) so be tactful and pleasant. The print heads are covered by 1 year longer warranty than the rest of the printer because of this problem (not to mention that STATUTORY WARRANTY covers ANY item purchased for a further 1 year after sales warranty expires!!). It is also likely that the seller won't have a replacement printer of the same model (stopped manufacture of the C5380 December 2008) so they MUST either order a NEW replacement print head (at a cost of around $100AU) or SWAP the C5380 for an equally priced printer! Considering new printers can now be purchased for around $150 average, it is in the sellers best interest to swap printers as opposed to ordering a new print head. I STRONGLY suggest you push for the new printer option and DON'T get another HP!!! If the seller refuses to co-operate, tell them your next step is to contact Consumer Affairs and the Office of Fair Trading to report them... this should persuade them to comply.I hope this helps, I'm sure it will.This information is 100% accurate and true, I have personally been through this with HP and the seller. Thankfully the seller is a big company and didn't hesitate to help me out.Good luck and stick to your guns!! :)
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This error usually means you are at the end of the life on the printhead or the printhead assembly has a defect causing it to stop working. You can try removing all of the cartridges with the machine on. once they have all been removed unplug the power cord from the socket (be sure printer is still on!) wait about 30sec-1min. then plug back in. the display will Read out of ink install and an icon for each missing color. Reinstall all cartridges and close cover. it will take a minute or 2 for it to cycle and prime the ink. The display should read ink Sysytem Failure, power down machine. Press Power button to shut down, leave for another 30sec. and then turn back on. If the error displays again you will have to contact HP for in warranty service or replacement options. Note: if you are out of Warranty it is a good idea to shop for a new printer via Costco, Walmart, or an Office Supply Store, it will save you $$$
(a friend had this issue and they were going to sell her a new printer for $30 more than staples plus shipping!)
Turn off the machine using the power button, unplug the power cord from the back of the machine, remove the ink cartridges, wait 2 min, plug the power cord back in, press the power button to turn on the machine, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime ink through the system. There are instructions for doing this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.
This document applies to the HP Photosmart C6150, C6170, C6175, C6180, C6183, C6185, C6186, and C6188 All-in One. Issue An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The all-in-one cannot copy, receive faxes, or print. Solution
Press the On button to turn the all-in-one off.
Unplug the power cord from the back of the all-in-one.
Remove all the ink cartridges.
Wait two minutes.
Plug the power cord into the back of the all-in-one.
Press the On button to turn the all-in-one on.
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the all-in-one. Good Luck.
Got the same problem following a message "Printer ink failure" code 0xc19a0035. Instructions say to shut down using button on/off. But printer refused to shutdown. After 30 minutes, I disconnected power cable. Removed cartridges. Reloaded cartridges. Reconnected power cable and got "Improper shutdown" message with continuous cycle.
1. While the printer is still turned on, unplug all cables and cords at the back of the printer. 2. Unplug the power cord also from the wall outlet... 3. Wait for two minutes. 4. Reconnect power cord to the wall outlet first. 5. Press and hold the pound (#) and six (6) buttons. 6.
While holding down the two buttons, reconnect the power cord to the
back of the printer and after two seconds, release pound and six
buttons. 7. Turn on the printer if it turns off... and it's fixed.
Try the following steps and check if it resolves the above error.
1. Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on. 2. Open the cover of the product and remove the print cartridges. 3. Close the cover and wait for the Insert Ink Cartridges message to display. 4. Disconnect the power cord from the back of the product and the wall socket, then wait for one minute. 5. Reconnect the power cord. If the product does not automatically turn on, press the Power button. 6. Open the cover and reinsert the print cartridges. 7. Close the cover. If prompted, print a calibration page. 8. Print a Self Test to verify product is functional. 9. Reconnect the USB cable, and try to print from the computer.
IssueAn 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print. Solution Press the On button to turn the printer off. Unplug the power cord from the back of the printer. Remove all the ink cartridges. Wait two minutes. Plug the power cord into the back of the printer. Press the On button to turn the printer on. Install the ink cartridges when prompted. If the error code does not display, the issue is resolved. If the 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel, service the printer.
Hold the number 9 key and the key down at the same time, then pull the power cord. Then put the power cord back in while holding the 9 and # key. You will lose your settings, but the ink system failure message should go away.