Question about Sewing Machines
What you describe is called thread nesting and is a result of the upper thread tension being too loose.
Be sure that you RAISE the presser foot BEFORE threading the upper thread--this releases the thread tension so the thread seats properly.
To help alleviate the "thread nesting" under the fabric (besides tightening the top tension), you can try the method shown in this video:
How to Pull Up the Bobbin Thread
Posted on Jul 30, 2015
So looping on underside indicates top thread is not in tension, you need to recheck your threading from the thread spool, through the various thread eyes, the thread take up lever, the tension discs and then to the needle. It sounds like your thread has not gone into the tension discs fully. It is important to always thread up with the presser foot raised as this opens up the tension discs too so the thread can be laid in fully.
Posted on Jul 19, 2015
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Posted on Jan 02, 2017
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Looping thread underneath is a top thread tension issue...
I have written a 5 page illustrated Tutorial on overcoming this
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