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That is not normal, this tells me that the pump has too much pressure that it is forcing water through the brew unit, or the expansion valve(if your model has one was not set properly). Is there a high pitch noise when the pump is running. If yes then it is the expansion, if no then the springs and the valve pins in the brew valve(small white plastic piece behind the brew unit) needs to be replaced.
If the pump vibrates when trying to draw water then that is a good sign. Remo;ve the hose on the output side of the pump and turn it on to see if it draws water(BE Careful water and electricity love each other too much), it water flows out the output side, reconnect to boiler and test. If that did not solve the no draw problem then the machine is blocked either at the boiler.
Sometimes the water filter vibrates against the water tank and it sounds as if the pump is really loud and malfunctioning. It isn't. Just pull the water tank forward and play around with the water filter and hose and you will be able to isolate the problem. You could cut the hose slightly shorter to stop the "rattling". good luck.
Try descaling the machine. Saeco has a suitable solution, although the user manual says 'you may use any commercially available non-toxic descaling agent.' The instructions are set out in the user manual, and are usually on the descaling agent label. It is important to descale regularly, at least every 4-6 months.