Question about Logitech QuickCam for Notebooks Pro Personal Web Camera

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Problem with Quickcam Pro for Notebooks using Skype on Vista

I have purchased the Quickcam Pro for notebooks and have had problems using Skype.

1. Computer
Toshiba Notebook

2. OS
The OS is Windows Vista Business
Processor is Intel Core(TM)2 Duo T7700
System Type is 32 Bit Operating System

3. Logitech Drivers
1. I have downloaded the latest drivers for the Quickcam Pro for notebooks.
2. The driver version is 12.0.1278.0 and the date is 30/04/2009

4. Skype
1. I have just upgraded to the latest version of Skype - Version
2. I have followed some of the threads on this website and in Skype have gone to Tools >> Options
2.1. I have set Audio to Logitech Quickcam Pro for Notebooks
2.2 Under Video Settings the Logitech Quickcam Pro for Notebooks is selected.

5. The Quickcam Pro for Notebooks is connected to the computer

6. In Control Panel >> Device Manager >> USB Controllers
The Logitech USB Camera (Pro for Notebooks) is detected and the device is displayed as working properly

All appears normal.

I then try and initiate a call. It works for a few minutes then some of the following items occur-
1. Skype freezes and updates to (Not Responding)
2. I can still hear people on the call but they can't hear or see me.
3. A hardware chime sounds which suggests a problem with something is no longer working - e.g. USB.
3. Occasionally a message is displayed "USB device not Recognised". I then check the Device Manager and the Logitech USB is no longer detected and this port is updated to "Unknown Device"

Any suggestions greatly appreciated.

Posted by on

  • ronan_macdom Jul 12, 2009

    Hi Sergio,

    I followed the steps in the solution link but the problems are still occurring. Thanks



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