Question about Avaya Definity 6424D+ Phone

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Loud continuous tone

I had unpacked new 6424D+ phones.
When I plugged them onto a used port, I hear a continuous loud tone.
I had tested with few new ones with the same problem.
I can not compose any number.
If I put back the old one, there is no problem

I think that there should be something to do on the phone, but what ???

can you help me with it ?

Posted by on

  • randall210 Nov 16, 2007

    Thanks Priority1 for your answer.

    I had an Avaya PBX and 64xx phones.

    I tried to swap between 2 6424D+

    I had finally found a solution of my problem.

    On PBX, I had created Refresh Terminal Parameters feature. On an other extension, I had called this feature followed by my non-working extension.

    After the reset, my phone was working fine.



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If you are replacing a 6424D+ with another 6424D+ it should work. If you have more than one phone doing this, there must be something else going on.

You cannot use the 6424D+ on anything else other than a Definity phone system. They will not work at home or on any other phone system (even other Avaya phone systems)

You cannot connect more than one definity phone to a single jack. Each phone needs it's own set of wires back to the control unit.

Do you have a Definity phone system?

Posted on Nov 16, 2007


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