Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Jenn air 2388DT evap coil frozen over

This happens to me about once every six months. The first two times I had a service guy out, he swapped the heating element and the defrost control board. The third time I bought the parts on-line and did it my self. By then I had the nagging feeling that swapping the parts was having no effect. The next two times I just did a manual defrost with a hair dryer. That gave the same result: about six months til the next problem. My guess: the defrost just gets "behind" or something and can't catch up. I dunno, seems like a design flaw. But, it sure is cheaper to do a manual defrost twice a year. not the end of the world.

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  • fixya441 Jul 12, 2009

    tommyboy - thanks for the idea. But, I replaced that each of the first three times. Each time it helped for about 6-12 months, then the same failure repeated.

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Most likely is the defrost heater, this type of unit are known for having this type of problems, it has a dual glass heater, check the bottom one,hope this help!

Posted on Jul 11, 2009

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1 Answer

I have a Jenn Air JCD2389GE Side by Side. My problem is that at random times (once, twice a week and sometimes once every two weeks) a puddle of water is on our tile floor just in front of the freezer...


You have a frozen defrost drain. whenever the unit goes into defrost, usually once a day the water instead of running down the drain is running out on the interior and then onto your floor.Fairly easy fix if your game?
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  • remove 2 screws holding the rear cover in place these are usually painted white to blend witht he cover. btw this is the lower cover so you do not have to remove icemaker or dispenser bucket.
  • once cover is removed defrost all of the ice that you see with a hair dryer
  • once the ice is gone you will see a drain hole in the center beneath the cooling coil ou need to flush hot water thru this hole to clear any ice and sludge that may be in the line. ( I sometimes have to use a syringe or turkey baster filled with hot water to forcefully clear this line)
  • reassemble in reverse order
If you have any further questions or comments leave them here and I'll get back to you. Thanks Peyton

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