I am trying to install a new antivirus program, but it keeps saying I have to uninstall webroot spy sweeper with antivirus. I too don't remember ever installing it. And I can't find it any where on my computer to uninstall it.
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Hi, If spysweeper was installed then you should find it in "add remove programs" (XP) or "programs and features" (Vista) both can be found in the control panel. When you open it look for webroot. If it's not there type regedit in the search or run box, click on edit and select find, type webroot into the text box and search for any registry entry relating to spysweeper (webroot). If your registry finds an entry click on find next and keep on doing this until the registry is cleared, then restart your PC and try and update Mcafee. If you can't find any registry entry relating to webroot your PC maybe infected with spyware, malware or a virus. In that case i would perform a deep scan of the system whether your antivirus is updated or not.
Good luck and please post back if you need anymore help.
first uninstall the webroot spy sweeper through the following steps. 1.click start 2.go to control pannel 3.open 'add or remove program' 4.a window will open wait for some time until the list is populated
5 i)in that list find webroot spy sweeper and click remove go through the uninstall wizard and finish the uninstallation process
5 ii)if you didn't find webroot spy sweeper there then it can be a virus You need to download a program called MalwareBytes because that searces your entire computer , finds the virus and completely destroys it.
Click the green 'download now' button (don't worry - this is free) and once you've downloaded it, got the updates and done a system sweep which takes a long time but it's worth it, you should be fine. It also solves the desktop, wallpaper and screensaver hijack, too.
6. restart your computer
7.open mycomputer click search and do a search for webroot spy sweeper delete all the files and folders regarding webroot spy sweeper
8.now download mcafee before installing mcafee uninstall MalwareBytes and restart your pc because at a time only one antivirus software should be used
i think this solution will help you if the problem is not fixed please inform i will suggest some other ways
See if you can run the program from folder,should be a .exe file, if it runs check the version under the help tab,,,if not you have to delete it and you have to delete the keys in the registry,if you don't know how to do this, do a search for webroot ,or spysweeper with windows search,and look for the installer it should say spysweeper install or setup, reinstall the program and then uninstall it with its own uninstaller,, the file is (unins000.exe)only uninstall if this version is older that the disk you received.